Central Luzon Doctors’ Hospital Educational Institution
Graduate School Department
Master of Science in Nursing
Human Behavior in Organization
*Nature & Scope of Human Behavior in Organization (HBO)
*Key Behavioral Science Assumptions
Khimberly L. Macapagal, RN
MSN I-B 7:30-5:00pm
Importance of HBO
> To know how people, as individuals and as groups act within the organization. Human behavior in an organization determines the quality of work, progress and success of the organization. No machine and no computer can work by itself. No product is developed and manufactured by itself. It's the workforce or rather the human resources of an organization who develop ideas, create services and then deliver them to the clients. Thus, it is important for the management of an organization to analyze the behavior of its entire work force.
Every organization differs from the other with respect to its policies, work environment, recruitment process, job evaluation and culture. The organization must treat its work force with immense dignity and respect and provide sufficient compensation. The work force must be treated as an asset, not a liability, and once this is done you will notice remarkable change in the collective human behavior.
Apart from the internal environment, the external personal environment plays a major role in his/her behavior and attitude. We are social animals with unique aspirations, hopes, insecurities. Only those who enjoy their work can have a healthy balance between personal and professional life. Those who don't enjoy their work will most likely not be satisfied with the work nor be content in their personal life due to the imbalance that exists. Scope of HBO
Human behavior is a challenging in every aspect. It not only deals to with the changing human nature but also a different behavior with respect to time. The scope of human behavior is very huge. It has very large area of research. It can have wide impact on people and society.
The nature of understanding human behavior is not an easy topic for the discussion. Anyone who is interested has to go through many research on understanding the brain functionality together with the model of modeling such behavior.
Nature of HBO
* Individual Difference
* A Whole Person
* Desire for Involvement
* Value of the Person
* Motivated Behavior
Key Behavioral Science Assumptions
I. Leadership of People
1. "Skeptics are my best friends."
2. "People support what they help create."
3. Assumptions & Thoughts -> Behavior -> Consequences: (ABCDE) Desired vs. Experienced—Unintended Consequences. 4. Peer pressure works quite well—there are always natural/informal leaders. 5. Consistency and integrity are the most important leadership behaviors to employees. 6. Give credit to others—let them give it to you.
7. Praise in public, criticize in private.
8. The troops eat first.
9. Start tight—then you can loosen up (Leadership 101). II. Change
1. Change has predictable behaviors (The Rollercoaster of Change). 2. The Rollercoaster of Change is natural, normal, and highly predictable. 3. People are naturally more energized and motivated if they are delegated an entire (whole) job with direct customer contact—Plan, Do, Control. 4. You cannot change others, only yourself—your reactions and your own behavior towards others. 5. If you find it hard to change your behavior and habits, think how hard it is for others to change. 6. Fear does not motivate people to really change, especially long term on their own. They just "move enough" to respond to the perceived threat. 7. Organizations are dependency models at the lowest level of maturity. Most adults have risen above it to the independent or interdependent maturity level. 8. Don't burn bridges or treat...
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