Huffman Trucking is a national transportation company based in Cleveland, Ohio. (UOP, 2009) The organization has 1,400 employees and 800 trucks on the road, with logistical hubs in California, New Jersey and Missouri. The company’s mission reads: “our mission is to be a profitable, growing, adaptive company in an intensively competitive logistical services benefit environment.” The focus of Huffman’s mission is on stockholders, customers, regulatory, employees, stakeholders and technology, which supports the company in accomplishing its mission. Huffman’s mission is tied closely to its business continuity plan, focusing on the appropriate areas of high-level concern in the mission statement. Business continuity relies heavily upon a carefully balanced approach to meeting and managing expectations of these focuses. This practice mitigates risk and promotes support of the business continuity plan. Analysis of the Risks to an Organization (Joey)
Analysis of How Internal Organizational Dynamics Influence Business Continuity Management (Louis)
In conducting an initial analysis of Huffman, the organizational dynamics appear to be contradictory. As mentioned above, the mission references a group that is not usually found in a privately owned company; a stockholder. However, as this is a privately owned company, the dynamics that influence the management of business continuity are for the most part internal to Huffman Trucking. Little is known of the management structure of Huffman, but it is assumed that the structure is similar to other firms in the industry. With this in mind, Huffman is an organization that resembles a pyramid and decision-making is reserved at the top of the pyramid. Internal organizational dynamics influencing business continuity management are found in this level of the company, but must be adopted and accepted by the remaining employee base.
Despite the lack of oversight that would be found within a publicly traded corporation, Huffman has a key flaw in their organization dynamics in that the decision-making is geared towards efficiency without consideration to business continuity. This focus is displayed in the decision to outsource 100% of information systems support. (UoP, 2009) This is a key issue and indicative of organizational dynamic issues from a business continuity standpoint as there is a single point of failure for Huffman’s entire information systems network. Provided that Huffman contracted with a single Information Systems firm, this decision demonstrates a very elementary regard for the network and the data contained within the databases for which the network holds.
Huffman Trucking appears to be a firm that excels very well in its given market, even if the information systems function of the firm has been outsourced. However as mentioned above, decisions made by the firm appear to be made out of an effort to ensure the firm stays efficient even if it sacrifices disaster planning. For example, preventative maintenance is completed on the company’s fleet in one central location. (UoP, 2009) From an efficiency standpoint, this is a good idea in that all the equipment to conduct maintenance on the fleet is located in one place. From a disaster planning perspective, this is unwise as the building(s) used to conduct the maintenance could be lost due to fire, vandalism, or tornadoes. Additionally, should a firm asset break down on the road, it must be fixed on-site or towed to a central location for repair. If there were two locations for maintenance and repair, the potential for loss would be further mitigated. This lack of redundancy illustrates that Huffman is not prepared and does not have the necessary policies and procedures in place to complete a business continuity plan. Explanation of the Importance for Stakeholder buy-in and for a Champion The stakeholders are the shareholders, managers, and employees. The current...