Huffman Trucking: Desktop Management & Erp Considerations

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Running head: Huffman Trucking: Desktop Management / ERP

Huffman Trucking: Desktop Management & ERP Considerations

William Dumire
Sheryl Carter
Tracy Hunter
Jeremy Whitson
James Welty

University of Phoenix
BSA / 405 – End-User Business Applications

September 15, 2008

Huffman Trucking: Desktop Management & ERP Considerations

Introduction

In today’s highly competitive global marketplace, organizations must learn to improve efficiency and take advantage of all available resources. Huffman Trucking understands this concept and has requested that their information technology infrastructure be evaluated to identify any deficiencies and maximize operational efficiencies accordingly. Specifically, Huffman has requested that we make specific recommendations for desktop productivity and ERP applications so efficiently support the organization. Administration understands that their organization currently lacks an appropriate I.T. infrastructure and that this must change in order to meet the customer needs of the 21st century. Our goal is to provide Huffman Trucking with specific recommendations on best practices and strategies for implementing new desktop and ERP applications. Specifically, we will define business objectives for the project, all project constraints including financial, time, resources, organizational policies/culture, a description of the end-user computing environment, and a cost/benefit analysis.

Organizational Background

Before making any specific recommendations, it is important to first understand Huffman’s basic operations. A native of Cleveland, Ohio, K. Huffman founded Huffman Trucking in 1936 with a single tractor-trailer. As a direct result of World War II, the growth of the company presented an increased demand for carrier services between the East Coast and the Midwest. Over the next 9 years (1945), Huffman Trucking’s fleet increased to 36 trailers and 16 tractors which helped strengthen the relationship with U.S. Government. Prior to the 1900 trains were used to carry freights that were transported over land, as they were efficient when moving a large quantity of freight within the urban centers. With the rapid growth of Huffman Trucking internal sales and the acquisition of several new regional carriers, the company was able to maintain a privately held position. Commercial Motor Vehicles are used in the trucking industry to transport and distribute commercial and industrial goods. Essential services such as the transport of large amount of raw material and finished goods are provided by the trucking industry, typically between retail distribution centers and manufacturing plants. However, insufficient infrastructure has been a major constraint to growth within the Huffman organization. The key challenge is to implement an effective desktop productivity application and an ERP solution that rapidly and consistently integrates with an improved infrastructure framework which will enable Huffman to overcome this constraint.

Financial Constraints

Every organization must carefully and methodically consider their financial limitations prior to undertaking a major project like the complete revamping of the Information Technology area of their organization. In Huffman’s case, they must ask themselves questions like…Can we afford not to implement these new systems? What will happen to our business if we decide not to incorporate a fleet management software application? Can our business continue to be competitive without these changes? Will it be necessary and is it feasible to implement these changes in phases or will all changes need to be made at once? Given Huffman’s current capital situation, we believe they do have the necessary financial resources to undertake our purposed initiative and that it must all be implemented during a concise and limited time frame.

Time Constraints

As noted above, we feel that...
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