Leadership Styles Case Study
Located at opposite ends of the country, Northwest Center for Families (NCF) and Southeast Social Services (SSS) are local government agencies specializing in family, child, and school social work in rural areas. After attending a conference on performing social work in small communities, the directors of both organizations return with plans to address the issue of dual relationships, relationships in which social workers maintain both social and professional ties with clients. Each director takes a different approach to the issue.
NCF’s director sends out a memo to employees stressing that dual relationships are a conflict of interest prohibited by the organization. In the memo, she states that a dual relationship could be grounds for employee termination and encourages employees to report any non-sanctioned interaction between social workers and their clients. The NCF director’s plan also includes the construction of a new employee lounge, with the understanding that employees will eat their lunches in the office, rather than off campus.
The director of SSS holds a meeting with his staff to discuss the organization’s role and purpose in the community. He shares what he has learned at the conference: The potential to improve people’s lives outweighs any other social or professional interaction that could derail the organization’s purpose. The SSS director explains that he will make it his personal mission to solve the problem of dual relationships and asks employees for their input and participation in overcoming this obstacle. The leader explains that all employees must work together to reform the organization in order to better serve the community.
1. What type of leadership is practiced at NCF, transactional or transformational? How do you know? 2. What type of leadership is practiced at SSS, transactional or transformational? How do you know? 3. Which style...