Hsc 51 Reflective Accfount

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Level 5 diploma in
Leadership for health and social care

Reflective account

Unit; SHC51 Use and develop systems that promote communication Unit ref no; F/602/2335
Reflective account
1; Be able to address the range of communication requirements in own role.

In my role as deputy manager, one of the ways I ensure the correct methods of communication are being assessed and used effectively for the service users within my home, is to review care plans. I do this during supervisions with the key worker, I check that the needs and wishes of the service users are being met, and recorded appropriately. I will also ensure that the way information is recorded is done so in such a format that can be understood by all that need to read it, i.e. large print and avoid using jargon.

I also maintain contact with family members, care managers and CQC via email and the telephone to ensure that all necessary information is passed on. This can be formal, if I was informing CQC of an event of informal. If I was just checking in with a family member/case manager, to say all is well etc.

Part of my role is to help the staff to develop care plans, a large part of that is aimed at ensuring the staff 1; understand the importance of identifying the best method of communication based, on each individual needs, if a service users is non verbal use of signs or pictures or if a service users has sight problems using large print etc. 2; ensuring the key workers know the importance of acting as an advocate to ensure the rights of the individual are met, and to giving support and guidance on how best to achieve this.

One of the ways that I inform our service users of up-and-coming events is to use a notice board; this is located in a frequently used part of the house and is written using appropriate wording and text.

Within my service I also ensure confidentiality is maintained by booking (and attending myself) safeguarding venerable adults training annually. Part of this course specifically looks at the Data protection act.

I have recently begun designing a system of monthly case reviews, this is to be done on a rota system for each service user, unless a pressing issue has arisen and needs to be addressed. This case review system is intended to be used as a way of communicating between the whole staff team. Case reviews will take place during monthly team meetings to ensure all staff are present, and will look at areas such as; the sharing of ideas and techniques to

Reflective account

improve methods of communication, how best to meet the needs of individuals, behaviour issues/ triggers, changes in personality, to address any assumptions that have been made, medication and any other matters arising.

I ensure that communication systems are used effectively e.g. communication book, memos, staff meetings, supervisions, complaints log and the diary, through regular monitoring and feedback from staff around any areas they feel are in need of development.

2; be able to improve communication systems and practices that support positive outcomes for individuals Within my role as deputy manager, I continually monitor the communication systems used within the home, this includes; the comms book, handover files, staff meetings, service user meetings, care plans, communication passports, email, internet, and telephone calls. I will check to ensure that the staff are using these systems correctly, and that the information contained within them is both relevant and necessary. I will also monitor the effectiveness of the systems; one of the ways I do this is to use forums, such as staff meetings or supervisions to seek feedback from the staff. During staff meeting, we can cover areas such as; confidentiality/Data protection act, National minimum standards, and any other relevant areas. I have recently begun designing a system of monthly case reviews, this will be done on a rotating basis for...
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