Hsc 451

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EVIDENCE NO:10
DATE:

IDENTIFY EVIDENCE TYPE
DIRECT OBSERVATIONREFLECTIVE ACCOUNT
QUESTIONSEXPERT WITNESS
PRODUCTWITNESS TESTIMONY

CANDIDATE NAME:

(HSC451)

EVIDENCE

The homes policy is that every member of staff has an appraisal 13 weeks after they start in Beechgrove then every year after that it is according to the national care standards and the care commission requirement. The purpose of the appraisal is so that the member of staff can discuss their work performance with the manager or immediate supervisor. It also helps the staff member to find ways of improving their work satisfaction and productivity. It also gives them the opportunity to explore any areas of their work in which they feel they would benefit from training or development. It also lets the manager or supervisor to discuss any problems or how they feel they are doing on their work performance. In the appraisal there is many points that is discussed they are the staff members job knowledge, quality, quantity of work, initiative and enthusiasm, team work, time keeping, attendance and attitude and appearance. The staff member is graded on a scale from 1 to 5 where 5 represents outstanding performance. On the 24/11/10 I spoke to Leeann and told her that her appraisal was due and this is the time to review her performance. I then Leeann her appraisal form and explained to her that she was to fill in the first part and hand it back to me in a few days so she can write down how she feels she is doing at work. Leeann handed it back into me and I explained that her appraisal would be on the 29/11/10 at 10am. On the 29/11/10 Leeann come to me at 10am for her appraisal I shut the office door so that we had privacy and no one could interrupt us. I explained to Leeann the purpose of the appraisal any problems. I explained that I have also got feedback from the nurses on her performance and they are satisfied with her work I have also worked with her and I know she works well. I also checked sickness recorded and this gave me the information I needed to assess her performance. I explained to Leeann that she has good job knowledge but there is always room for improvement that’s why it is good that she goes to the training that is provide by the home if possible. I explained that it is her own responsibly to make sure all the training is up to date and that it is important that it is always kept up to date. I explained to Leeann that because she always makes sure the residents have what they need that i would like her to be the one that is in charge of making sure the residents in her wing have everything they needed for example toiletries and anything else they may needed. Leeann was happy to do this. Leeann works well on her own and as part of a team and uses her own initiative were possible and gets help from the nurse or senior carer. I asked her how she felt she was getting on and she said that she feels she is doing fine.

Unit, Element, PCs

451.3.2a
451.3.2b

451.3.4

451.3.8b
451.3.5

451.3.3Knowledge

451.9f
451.15

451.30

451.33
451.31

451.23
451.27
451.29

I explained to Leeann that some morning she can be slow and easily distracted she explained that she is tired some morning if she has been up during the night with her little boy. I did explain that she did pick up as the morning went on I also explained that I understand that it can be hard for her if she has had a bad night but she should not let little things distracted her as easy. Leeann has good time keeping and attendance she also but I did explain that if she was phoning in sick would she try and phone a hour before her shift starts so it give us time to get cover. I told Leeann that I am not happy with the units being unattended and that they must stay in the units they are working in as it is important that the residents are getting looked after at all time. I asked her and said that...
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