Young or inexperienced practitioners may feel daunted when they start to work within a setting. Learning how to communicate appropriately with colleagues, parents and others who are involved with the setting is an important way in which they can feel settled and start to make a valuable, positive contribution to the team. This unit will help with this process. Learners will focus on the importance of effective communication, establishing what the most appropriate communication method is for each individual and how to overcome barriers to communication. Learners will also be taught the principles of confidentiality.
Unit SHC 21 is divided into five learning outcomes:
1Understand why communication is important in the work setting.
2Be able to meet the communication and language needs, wishes and preferences of individuals.
3Be able to reduce barriers to communication.
4Be able to apply principles and practices relating to confidentiality at work.
Learners will notice some strong links with TDA 2.7 Maintain and support relationships with children and young people. It is recommended that this unit on communication is taught as a foundation for TDA 2.7.
Additional guidance for delivery
If possible, use a DVD player for Session 1. Source a film where actors’ facial expressions, body language and gestures clearly show their feelings. Play a small section of the DVD without sound and ask learners to interpret the communication they are observing.
It would be helpful for the learner to have read their setting’s confidentiality policy before Session 4.
As a group, or on an individual basis, ask the learners to complete the Interactive Knowledge Check to finish the unit.
I CAN is a UK children’s communication charity focusing on development of speech, language and communication skills with a particular emphasis on those with...