Topics: Management, Customer relationship management, Human resource management Pages: 7 (1350 words) Published: December 13, 2012

In the millennium era, service sector has taken the first seat by pushing the production sector into the back seat; hence the services market is a competitive field which has been growing at a rapid rate.

The fiscal year 2006, ended March 31, 2006, was the first year of Honda’s new 3-year mid-term business plan, launched in April 2005. During the year, we strengthened our position in each business and geographical segment and enhanced local operations. Seeking to lead the world in “creating new value for our customers,” we utilized our resources in an effort to further strengthen Honda’s unique spirit of innovation and creativity.


The main objective of the project is to get the full knowledge of the human resource management of Vanisha Honda and how they are using various steps and procedures for managing their employees and workers. This is also to know, how their working process differs from other companies.

The company receives the product from the manufacturing unit M/S Honda Motorcycles & Scooters India Limited, Plot No. 1, Sector – 3, IMT – Manesar, Gurgaon – 122050.

* Profit Maximization.
* Sales Maximization.
* To beat the competition.
* To maintain the consumers good will.
* To render better quality service.
* To satisfy the customers.
* To achieve leadership in the market.
* Employees / workers satisfaction.

Company Profile
Name & Address of the Industry| Vanisha Honda (An Unit of Vanisha Auto Pvt. Ltd.), Plot no. 12, S. No. 738,Near 3rd Gate, Khanapur Road,Belgaum – 590006.| Status of Organization| Private Limited.|

Availability of Communication Facility| Telephone, fax, internet, printer, hard copy.| Cost of Project (Initial Investment)| |
Applicable Act| 1. Labour Act. 2. Provident Fund 3. ESI(Employee state insurance) 4. Bonus Act 5. Payment of Gratuity 6. | Email Address||
Manpower | 60 Employees|
Tel no. | 91-831-4210412, 4210413.|
Certificates | ISO 9001: 2008. (Applied)|

Organizational Structure

Organizational structure depicts the hierarchy levels & the interlinking of the roles & responsibilities between different levels.

Purpose of organizational structure:
1. it is required for effective job delegation & clear reporting structure. 2. it is required for clear description of roles & responsibilities. 3. For customers it is helpful in meeting their needs by going to the concerned person..

Organizational structure broadly covers the following functions of a dealership: 1. Customer Handling.
2. Product Handling.
3. Back Office Job.

Organization structure:

Service Structure:

Job Specification

Job Title| Basic Qualification| Minimum Experience| Proficiency Required| Service Manager| B.E./B.Tech in Mechanical/Automobile Engineering| 5 years Exp. In Automobile Industry| Good Communication Skills, Leadership & Team Management Skills.| CR Manager| Graduated Preferably in Mass Communication Public Relation/Psychology| 3 years Exp. In Relevant Industry| Good Communication Skills, Interpersonal & Team Management Skills, Exp. In handling customer cases.| Works Manager| B.E./B.Tech in Mechanical/automobile Engineering| 2 years Exp. In Automobile Industry| Good Communication Skills, Leadership & Team Management Skills.| Service Advisor| Diploma Holder/Science Graduate.| 1 Year Exp. In Relevant Industry.| Good Communication Skills, Leadership & Team Management Skills with pleasant personality.| PDI Supervisor| B.E./Diploma in Mechanical/automobile Engineering| 2 Year Exp. In Relevant Industry.| Good Understanding of 2 wheeler repairing, time management skill.| Technicians| ITI – Motor Mechanic| 1 Year Exp. In Relevant Industry.| Good fault diagnosis & repairing ability.|...
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