Hrm in Grameenphone Ltd.

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1. The Company

Grameenphone Limited, a joint venture mobile operator in Bangladesh, has launched its operation on March 26,1997 with the purpose of enabling people to batter communicate which ultimately contributes to national development. Telenor Norway, the leading Telecommunications Company of Norway owns 62 % shares of GrameenPhone Ltd, Telenor has substantial international operations in mobile telephony, satellite operations and pay television services, It uses the expertise it has gained in its home and international markets for the development of emerging markets like Bangladesh. Grameenphone Ltd. has been successful in its endeavors and is holding the position of market leader among the mobile operators in the country.

Grameenphone has made its expansion not only in the urban areas, but also it has stretched its network in the rural areas for the economic empowerment of the rural people, One such initiative is through collaboration with Grameen Telecom, which owns 38% of the shares of Grameenphone, Grameen Telecom, a not-for-profit company working In close collaboration with Grameen Bank, the internationally reputed bank for the poor, manages the Village phone Program, through which Grameenphone provides its GSM services to the fast growing rural customers. Additionally, GrameenPhone’s Community Information Center or CIC in short which provides information and cellular services in rural and semi-urban communities; is also a successful program bringing such services to rural areas. Within a short span of time since its inception GP has covered six divisions of the country.

The company has been growing fast and at the same time being competitive. We pledge for undertaking business challenges with great enthusiasm and search for avenues for continued growth. We believe that subscribers are our greatest strength; therefore we are committed to provide quality services to them. We are committed to make best utilization of investments for business development. Our human resources are considered as the most important asset who drives the business forward. We acknowledge their hard work and commitment to achieve business goals.

2. Company Vision

Company vision is: "We're here to help"

We exist to help our customers get the full benefit of communications services in their daily lives, In GrameenPhone, This means:

• Make things simpler for our customers
Continue innovation
Provide full communication solutions
Continue as a partner in development for Bangladesh

1.3Company Mission

Company Mission is:
"We will lead the industry and exceed customer expectations by providing the best wireless services, making life and business easier."

1.4 Company Values

GrameenPhone has the following values that all employees must understand and should adhere in work situation,

Make it Easy

We're practical
We don't complicate things
Everything we produce should be easy to understand and use
No waste, No jargon. Because we never forget we're trying to make customers' lives easier

Keep Promises

Everything we do should work perfectly. If It doesn't, we're there to put things right We are about delivery, not over promising
We are about actions, not words

Be Inspiring
We are creative
We strive to bring energy into the things we do
Everything we produce should look good, modern and fresh
We are passionate about our business and customers

Be Respectful
• We acknowledge and respect our culture
We treat customers and each other with the utmost respect
We adapt to the communities in which we operate
We believe loyalty has to be earned

5. Working Conditions

GP strives for excellent working relationship among employees. All employees a re responsible for creating a better working environment in their respective work arena, Efforts are made for a safe, hazard free and pleasant work environment. Employees work in team approach where they feel valued and their...
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