Hrm Hilton Case Study
A SKILLSOFT CASE STUDY
HILTON HOTELS
Whichever major city you find yourself in, the chances are you’ll come across a Hilton Hotel. The company has 380 hotels worldwide and is represented in 66 countries. Its 80,000 strong workforce looks after an average of 8 million guests every year.
ACHIEVED RESULTS
• 88% want access to more e-learning • 90% would recommend it to others • 80%+ levels of satisfaction • 2,500 active users worldwide - representing the total number of licences currently purchased from SkillSoft. The demand is so great that this figure is constantly being increased to meet demand. • 10,000 courses completed in the first year • Complete reversal of learning demand. Demand is now driven from the bottom-up rather than the top-down • Hilton is so pleased with the success of the university that Hilton is doubling its investment in Year 2.
MEASURABLE RESULTS
Hilton selected 70 courses from SkillSoft’s management, business and IT curricula, which SkillSoft delivers to the company’s worldwide workforce through its in-built learner management system, SkillPort. Hilton also subscribes to Books24x7 so that it can offer a reference source to its 400+ IT specialists, providing them with access to the latest IT publications. As well as running and hosting SkillSoft content and allowing Hilton to track learning on a local, regional and national scale, SkillPort also delivers online courses from other learning providers - acting as a branded, customised portal for easy access to e-learning. Results to date are impressive, not only because of the business benefits already achieved, but because e-learning has proved a truly liberating experience for some employees - especially those from under-developed and developing nations who may not previously have had access to the sort of formal education which is often taken for granted in the West. By providing e-learning across its 380-strong hotel chain, Hilton has found that staff are happier. And, according to
HILTON HOTELS
Whichever major city you find yourself in, the chances are you’ll come across a Hilton Hotel. The company has 380 hotels worldwide and is represented in 66 countries. Its 80,000 strong workforce looks after an average of 8 million guests every year.
ACHIEVED RESULTS
• 88% want access to more e-learning • 90% would recommend it to others • 80%+ levels of satisfaction • 2,500 active users worldwide - representing the total number of licences currently purchased from SkillSoft. The demand is so great that this figure is constantly being increased to meet demand. • 10,000 courses completed in the first year • Complete reversal of learning demand. Demand is now driven from the bottom-up rather than the top-down • Hilton is so pleased with the success of the university that Hilton is doubling its investment in Year 2.
MEASURABLE RESULTS
Hilton selected 70 courses from SkillSoft’s management, business and IT curricula, which SkillSoft delivers to the company’s worldwide workforce through its in-built learner management system, SkillPort. Hilton also subscribes to Books24x7 so that it can offer a reference source to its 400+ IT specialists, providing them with access to the latest IT publications. As well as running and hosting SkillSoft content and allowing Hilton to track learning on a local, regional and national scale, SkillPort also delivers online courses from other learning providers - acting as a branded, customised portal for easy access to e-learning. Results to date are impressive, not only because of the business benefits already achieved, but because e-learning has proved a truly liberating experience for some employees - especially those from under-developed and developing nations who may not previously have had access to the sort of formal education which is often taken for granted in the West. By providing e-learning across its 380-strong hotel chain, Hilton has found that staff are happier. And, according to