Hrd - Training and Developement

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Chapter 1.0 Introduction and overview

1.1 Introduction: Company

Comviva Technologies Ltd is one of India’s largest providers of value-added services for mobile operators and one of the top 3 providers of "integrated value added solutions" and "mobile financial solutions" for mobile operators in rapidly growing markets. Comviva has customers in over 90 countries, predominantly in Asia, the Middle East, LATAM and Africa and offers an "integrated portfolio of services" including messaging, mobile Internet, content, mobile commerce, prepaid and "business support solutions". Headquartered and with its main R&D and network operation centre in Gurgaon , Haryana, Comviva also has offices in Bangalore and Mumbai. Comviva has international offices in South Africa, Dubai, Singapore, Thailand, the UK and the USA. Products and services

Comviva sells a broad range of stuff for mobile operators. These include mobile apps, such as Caller Ring Back Tone (cRBT), voice & video apps, web apps and self-care apps ; platforms and ecosystem enablement solutions such as integrated messaging solutions, which include SMS, MMS, USSD, Messaging Service delivery Platform and mobile Internet solutions; AVAN (Aggregated Voice Applications Network); mobile commerce solutions based on Comviva’s award-winning mobiquity mCommerce platform; the widely deployed PreTUPS electronic recharge solution; business support solutions for provisioning, customer care and loyalty management; mobile device solutions for provisioning and messaging. Comviva is a leading player in the managed services space having won major deals with India's largest mobile operator, Airtel to manage over 2000 VAS nodes and with Airtel Sri Lanka to manage the operator's entire VAS portfolio. Managed services include hosted and non-hosted solutions, including Hub solutions, an award-winning solution.

Industry Telecommunications
Founded New Delhi, India (July 1999)
Headquarters Gurgaon , India
Number of locations UAE, UK, South Africa, Singapore, USA Area served Worldwide
Key people Manoranjan Mohapatra (CEO)

Rakesh Bharti Mittal (Chairman)

ProductscRBT , SMSC, USSD, Roaming, messaging, MMS,
Mobile Internet, mobile commerce, business support, mobile apps Services Managed Value-added services, deck management
Employees 2000

Comviva’s Core Purpose
Comviva strives to enrich people’s lives with a broad portfolio of mobile solutions that go beyond VAS. It is this core purpose that motivates Comvivians to develop new products and create solutions that can have a major impact on people’s lives across the globe. Comviva’s Intent

Comviva is an ambitious company that aims to be the leader in its chosen markets. Comviva will achieve this by creating customer value - focusing on innovation, excellence and partnerships. Comviva’s Credos

Comviva is driven by its credos. Above all, Comviva values customer centricity, people focus, responsiveness, integrity and excellence. 1.2 Research Statement
The researcher in this project has interviewed the HR personnel whose job profile comprises of following functions: • Internal Recruitment through job portals, LinkedIn, references. • Employee Engagement (regarding the salary, appraisal, grievance handling etc) • Coordination

• Retention and Attrition Management
• Talent Management
• Involve in HR operations (Joining and Exit Process, Time Attendance, Reimbursement Claims, Employee Salary Account opened, Full and Final settlement etc) • Maintaining the leave records and also keep track on accessories like Laptop & Mobile Bills for our employees. • Maintain all personnel files in a complete and accurate manner from hire to termination. • Taking care of orientation part of new hires as well.

• Handling the performance appraisal system and work with management for deciding the increment amount & Identify training need. • Resolution of employees issues regarding compensation, joining and exit...
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