HRD case study

Red de Revistas Científicas de América Latina, el Caribe, España y Portugal

Sistema de Información Científica

Nafees A. Khan
Human Resource Development in Tourism Industry in India: A Case Study of Air India Ltd., New Delhi
El Periplo Sustentable, núm. 14, julio, 2008, pp. 89-116,
Universidad Autónoma del Estado de México
México
Available in: http://www.redalyc.org/articulo.oa?id=193420870006

El Periplo Sustentable,
ISSN (Electronic Version): 1870-9036 [e-mail] Universidad Autónoma del Estado de México
México

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EL PERIPLO SUSTENTABLE

No. 14 Julio 2008

Human Resource Development

in Tourism Industry in India:
A Case Study of Air India Ltd., New Delhi

Nafees A. Khan

ABSTRACT
He purpose of Human Resource Development is to improve the capacity of the human resource through learning and performance at the individual, process and organizational levels. By applying a well-ordered and professional HRD approach to work in the protected areas field, the skills, knowledge and attitudes of park personnel will be enriched and this overall quality of work performed will improve. There are a number of problems and constraints, which concern the human resource development in the Tourism Industry, viz., shortage of qualified manpower; shortage of tourism training infrastructure and qualified trainers; working conditions in the Tourism Industry; and lack of proper strategies and policies for human resource development. The present study is an attempt to analyze the HRD initiatives of Tourism Industry with special reference to Air India Ltd. to enhance and sharpen the capabilities of its employees. The study also identifies the need of the Air
India to incorporate the spirit of HRD in day to day functioning by utilizing the all possible

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