Hr Theory & Problem Solving Project
HR Theory and Problem Solving Project
Dealing with Conflict
Kendra Richard, Diana Knapp, Meghan Bonsall, Derrick Diamond
Human Relations Management 204
Dr. Michelle Myers
March 31, 2013
Dealing with Conflict Group
Dr. Michelle Myers
Management 204
March 26, 2013
HR Theory & Problem Solving Project
Regardless of the job you do and the environment you work in, you're certain to face conflict in the workplace at some point. Not all conflict is bad; sometimes conflict can create discussions to produce new ideas. Whether these disagreements become full-blown feuds or instead fuel creative problem solving is, in large part, up to the person in charge. The key is keeping your emotions out of the way so you can deal quickly and productively deal with the issue. As a manager, there are going to be many different situations and conflicts you are going to oversee. There are many different management styles when dealing with conflict. Starbucks is the largest coffeehouse company in the world. From factories to retail stores, Starbucks is faced with many conflict situations on a day to day basis with their employees. As managers for the company, each one needs to have a wide knowledge on how to deal with conflict. There are five conflict management styles that are used in the business world. Some managers only use one style, but I feel a great manager uses the style best fit for the certain conflict. There is the forcing style, avoiding style, accommodating style, compromising style, and collaborative style. Each style approaches a situation very differently and can make a big difference on how a conflict is resolved. Some managers use the forcing style. This style is very direct and usually is used when a manager has the “my way or no way attitude”. Many employees will avoid managers who always use this style, they feel as if it’s a no win situation. The resolution is asserted aggressively, and the use of authority, position, as well
Dealing with Conflict
Kendra Richard, Diana Knapp, Meghan Bonsall, Derrick Diamond
Human Relations Management 204
Dr. Michelle Myers
March 31, 2013
Dealing with Conflict Group
Dr. Michelle Myers
Management 204
March 26, 2013
HR Theory & Problem Solving Project
Regardless of the job you do and the environment you work in, you're certain to face conflict in the workplace at some point. Not all conflict is bad; sometimes conflict can create discussions to produce new ideas. Whether these disagreements become full-blown feuds or instead fuel creative problem solving is, in large part, up to the person in charge. The key is keeping your emotions out of the way so you can deal quickly and productively deal with the issue. As a manager, there are going to be many different situations and conflicts you are going to oversee. There are many different management styles when dealing with conflict. Starbucks is the largest coffeehouse company in the world. From factories to retail stores, Starbucks is faced with many conflict situations on a day to day basis with their employees. As managers for the company, each one needs to have a wide knowledge on how to deal with conflict. There are five conflict management styles that are used in the business world. Some managers only use one style, but I feel a great manager uses the style best fit for the certain conflict. There is the forcing style, avoiding style, accommodating style, compromising style, and collaborative style. Each style approaches a situation very differently and can make a big difference on how a conflict is resolved. Some managers use the forcing style. This style is very direct and usually is used when a manager has the “my way or no way attitude”. Many employees will avoid managers who always use this style, they feel as if it’s a no win situation. The resolution is asserted aggressively, and the use of authority, position, as well