Hr Performance Management at Jet Food Services

Topics: Management, Customer, Customer service Pages: 3 (1024 words) Published: February 25, 2013
Performance Management at Jet Food Services

It is now the end of Sampada’s first year as regional manager for Jet Food Services. As regional manager, Sampada supervises a total of ten districts, each of which has a manager responsible for sales and service to customers in that area.

Jet Food provides contract food services for hospitals, schools, colleges, business firms, and other institutions that need meals prepared on site but that do not wish to be responsible for operating such services. Jet Food Services hires all necessary kitchen employees, purchases all supplies, and prepares meals in accordance with specifications agreed on with customers. The district manager is responsible for coordinating all customer activities. This includes planning, budgeting, hiring and supervising Jet`s on-site representative (customer service manager), customer satisfaction, and contract renegotiations.

Sampada was recruited after years of experience as director of food services for a multicampus university. In that job, she had oversight responsibility for the food services at several campuses. The Jet Food position offered an opportunity for continued growth and advancement.

In her first year, Sampada has concentrated on getting to know the district managers and the customers with whom they work. She spent more than a week with each district manager and visited each customer with him or her. At this point, she feels comfortable with her job and the knowledge she has gained of both operations and personnel, and it is time to appraise the performance of the district managers and to schedule review meetings with these employees.

Sampada`s assessment of Ranjan: Ranjan is the longest term district manager in Sampada’sregion. He completed less than one year of college, held several short term jobs, and then joined Jet as a shift supervisor of the company`s services at a large college. At present, he is completing twelve years of employment with Jet. He has been a...
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