Dossier made for L'Oréal Human Resources, June 2007
HR, Creators of Business Performance
Can HR Performance Be Measured?
What Process for What Performance?
HR, CREATORS OF BUSINESS PERFORMANCE The HR Value Proposition Based on the book by Dave Ulrich and Wayne Brockbank, HBSP, 2005 More Confident and Credible HR, at the Heart of Business Interview with Alastair Imrie, Group Human Resources Director at BAE SYSTEMS (UK) Perception of the Value of the HR Function Based on the article by Dirk Buyens and Ans de Vos, Human Resource Management Journal, 2001 CAN HR PERFORMANCE BE MEASURED? Why Human Resources Need to Evaluate Their Performance – And to What End Interview with Jean-Louis Dufloux, associate with Equinox Consulting L’Oréal Managers Talk About HR Performance Interview with Valérie Chapoulaud, managing director Europe 5, L’Oréal Luxury Products Division, Alvin Hew, president and managing director, L’Oréal Taiwan, and David Greenberg, senior vice president of Human Resources, L’Oréal USA WHAT PROCESS FOR WHAT PERFORMANCE? The HR Scorecard Based on the book by Brian Becker, Mark Huselid, Dave Ulrich, HBSP, 2001 The Eight Essential Phases of ROI in HR Based on The ROI FieldBook, Patricia Pulliam Phillips, Jack J. Phillips, Ron Drew Stone, and Holly Burkett, Butterworth-Heinemann, 2006
Human Resources is currently finding itself at the core of an increasing number of serious problems. Just to name a few, there is the war for talent, employer image management, constant reorganization, people’s need for close support and individual attention… In such circumstances, the notion of “HR Performance” seems to have little to do with the job. For some managers, HR performance can be summed up as the ability to attract and hire the best people. Others primarily expect HR to provide “transactional” services, i.e.... [continues]
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