First of all we are thankful to Almighty Allah for giving us the strength and courage to complete this project. Secondly we would like to thank our course instructor, Sir Imran Akbar for schooling us and for providing encouragement and much needed moral support. We are also thankful to him for assigning us such an interesting project with a lot of learning involved in it. The development of this project has enabled us to understand the contents of this course in a better way. The project has given us a practical experience, which will prove to be very beneficial in our forth- coming practical life. Then, we would like to acknowledge the help and moral support of the staff members of Office of MOBILINK, in providing us with all the appropriate material that could be gathered for the completion of our project. Although this is the first step in the promising field of understanding the HRM mechanism, but we are confident that it will give us a jump-start in a positive direction. Hopefully, our efforts will be duly regarded and appreciated.
HR Mission Statement5
I. The Organization and Its mission:6
II. The Role of Human Resource Function:8
III. EMPLOYMENT DECISIONS10
IV. Determination of Working Conditions and Rewards:14
V. Employee and Development:18
VI. Employee Friction21
Summary and Evaluation:28
Pakistan Mobile Communications Limited, better known as MOBILINK GSM, is a telecommunication service provider in Pakistan. The company is Pakistan's leading cellular operator with a subscriber base of 31.5m and market share of 31% in October 2010.. MOBILINK's Head office is located at MOBILINK House, 1-A Kohistan Road, F-8 Markaz Islamabad. MOBILINK's corporate postpaid package is sold under the brand name "Indigo" and prepaid by the name of "Jazz". MOBILINK started operations in 1994 as the first GSM cellular Mobile service in Pakistan by MOTOROLA Inc., later it was sold to ORASCOM, an Egypt-based multi-national company. In addition to cellular service, the ORASCOM group is diversifying its service portfolio by setting up new businesses and also expanding through acquisitions. Recently, they started offering DSL broadband through a wholly owned subsidiary, Link.Net. Additionally, the company has also launched its wireless broadband service through WiMax based technology under the label of 'MOBILINK Infinity'. Technology is backed by Alcatel, and company is using ZYXEL Customer Premises equipment.
Type Public Limited Company
Founder Motorola USA
Headquarters Islamabad, Pakistan
MOBILINK House, 1- A, Kohistan Road, F-8 Markaz, Islamabad
Area served10000 cities, towns, and villages across Pakistan Key peopleRashid Khan, President and CEO
Productspostpaid Indigo , prepaid JAZZ, MOBILINK PCO, WiMAX Owner(s)Naguib Sawiris
Parent ORASCOM Telecom Egypt
“To be the unmatchable mobile system of communications in Pakistan this provides the best value to its customers, employees, business partners and shareholders.” MOBILINK's Vision
“To be the leading telecommunication services provider in Pakistan by offering innovative communication solutions of our customers while exceeding shareholder value and employee expectations” HR Mission Statement
“To lead the organization in enhancing its human capital and creating a winning environment where everyone can contribute to the best of one’s ability.”
I. The Organization and Its mission:
MOBILINK Organization was established in 1994 which provides the best cellular services within Pakistan by Motorola, later on it was sold to ORASCOM which is Egypt based multi-national...