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Training and Developing Employees
Multiple Choice

1. _____ provides new employees with the basic background information required to perform their jobs satisfactorily. a. Employee recruitment
b. Employee selection
c. Employee orientation
d. Employee development
e. Training
(c; easy; p. 268)

2. Orientation typically includes information on _____.
a. employee benefits
b. personnel policies
c. daily routine
d. safety measures
e. all of the above
(e; easy; p. 268)

3. The methods used to give new or present employees the skills they need to perform their jobs are called _____. a. orientation
b. training
c. development
d. appraisal
e. management
(b; easy; p. 270)

4. Employers use a(n) _____ to ensure that employees are working toward organizational goals. a. performance management process
b. employee orientation program
c. management by objectives program
d. rewards program
e. just-in-time system
(a; moderate; p. 270)

5. Which of the following has the highest influence on organizational effectiveness? a. appraisal
b. feedback
c. training
d. goal-setting
e. technology
(d; moderate; p. 270)

6. The first step in a training program is to _____.
a. assess the program’s successes or failures
b. present the program to a small test audience
c. design the program content
d. conduct a needs analysis
e. train the targeted group of employees
(d; moderate; p. 270)

7. What is the second step in the training process?
a. assess the program’s successes or failures
b. present the program to a small test audience
c. design the program content
d. conduct a needs analysis
e. train the targeted group of employees
(c; moderate; p. 270)

8. The third step in the training process is to _____.
a. assess the program’s successes or failures
b. present the program to a small test audience
c. design the program content
d. conduct a needs analysis
e. train the targeted group of employees
(b; moderate; p. 270)

9. The fourth step in the training process is to _____.
a. assess the program’s successes or failures
b. present the program to a small test audience
c. design the program content
d. conduct a needs analysis
e. train the targeted group of employees
(e; moderate; p. 270)

10. What is the final step in the training process?
a. assess the program’s successes or failures
b. present the program to a small test audience
c. design the program content
d. conduct a needs analysis
e. train the targeted group of employees
(a; moderate; p. 270)

11. James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the _____ step in the training and development process. a. first

b. second
c. third
d. fourth
e. fifth
(a; moderate; p. 270)

12. Which of the following is not a consideration when designing a training program that motivates the trainees? a. provide the opportunity to apply the material
b. provide prompt feedback
c. utilize a half or three-fourths day schedule
d. pay the trainees for the time spent in training
e. allow trainees to set their own pace
(d; moderate; p. 271)

13. Which of the following is recommended for training sessions to maximize learning? a. a full day
b. a half-day...
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