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Hr 2020

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Hr 2020
Managing tomorrow’s people*
The future of work to 2020

*connectedthinking

Contents
Introduction 2020: where three worlds co-exist Corporate is king: welcome to the Blue World
The journey to Blue Life in the Blue World: the main themes Work in the Blue World: the people challenges The Blue HR business model

02 04

Small is beautiful: welcome to the Orange World
The journey to Orange Life in the Orange World: the main themes

18 18 19 22 25 27 27 28 29 30 32

06 06 07 09 10

Work in the Orange World: the people challenges 21 The Orange HR business model

Are you ready for tomorrow’s world? Appendix
Definitions: Scenarios, Millenials Our methodology Global forces PwC Graduate Survey findings

Companies care: welcome to the Green World
The journey to Green Life in the Green World: the main themes Work in the Green World: the people challenges The Green HR business model

12 12 13 15 16

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Foreword
The journey to 2020
At the beginning of 2007, a team from PricewaterhouseCoopers gathered to explore the future of people management. Our thinking was sparked by the rising profile of people issues on the business agenda – the talent crisis, an ageing workforce in the western world, the increase in global worker mobility and the organisational and cultural issues emerging from the dramatic pace of business change in the past decade. We wanted to explore how these issues might evolve and how organisations need to adapt to stay successful. Many studies have attempted to capture a vision of the workplace of the future, but we set out to understand the people challenges that will impact organisations and consequently the implications this will have on the HR function as we know it. Few business thinkers have proposed that the marketing or finance functions might cease to exist in their present forms, but some are starting to say this about HR. With the help of the James Martin Institute for Science and Civilisation at the Said Business
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