HPI Project Paper
HPI Project Paper
TOPPER SUN Energy Technology
By Yen Yu Chu
Present to
Anthony R. Garcia, Ph.D.
April 22, 2014
Table of Contents Page
I. Section One – Introduction and Background 2
II. Section Two – Performance Analysis and Cause Analysis 3
III. Section Three – Identifying and Choosing the Appropriate Intervention 7
IV. Section Four – Implement and Change Management 9
V. Section Five – Evaluation and Measurement 11
VI. Section Six – Lessons Learned 11
VII. Section Seven – References 12
VIII. Section Eight – Appendixes 13
I. Section One – Introduction and Background
“TOPPER SUN Energy Technology” is a company that produces solar power generating system. The system is powered by self-manufactured solar cells, which distinguished TOPPER SUN with other companies. TOPPER SUN’s high efficiency and long service life solar power system gives the company a good reputation and popularity in the field.
The major problem of the company is lack of its own engineering team. TOPPER SUN needs to hire engineers from other companies to install the solar panel, which resulted in extra cost. Also, inefficient communication and untrained employees with limited professional knowledge made lots of customers on hold. This not only damaged the company’s performance but also raised complaints from clients.
As mentioned before, the company provides a premium product but faces efficiency problems, which is the main point that needs to be fixed. The decision makers of the project include the general manager, the manager of the department, and the manager of human resource. The key stakeholders are HR recruiters who don’t have specific requirements when hiring, which
TOPPER SUN Energy Technology
By Yen Yu Chu
Present to
Anthony R. Garcia, Ph.D.
April 22, 2014
Table of Contents Page
I. Section One – Introduction and Background 2
II. Section Two – Performance Analysis and Cause Analysis 3
III. Section Three – Identifying and Choosing the Appropriate Intervention 7
IV. Section Four – Implement and Change Management 9
V. Section Five – Evaluation and Measurement 11
VI. Section Six – Lessons Learned 11
VII. Section Seven – References 12
VIII. Section Eight – Appendixes 13
I. Section One – Introduction and Background
“TOPPER SUN Energy Technology” is a company that produces solar power generating system. The system is powered by self-manufactured solar cells, which distinguished TOPPER SUN with other companies. TOPPER SUN’s high efficiency and long service life solar power system gives the company a good reputation and popularity in the field.
The major problem of the company is lack of its own engineering team. TOPPER SUN needs to hire engineers from other companies to install the solar panel, which resulted in extra cost. Also, inefficient communication and untrained employees with limited professional knowledge made lots of customers on hold. This not only damaged the company’s performance but also raised complaints from clients.
As mentioned before, the company provides a premium product but faces efficiency problems, which is the main point that needs to be fixed. The decision makers of the project include the general manager, the manager of the department, and the manager of human resource. The key stakeholders are HR recruiters who don’t have specific requirements when hiring, which