How Team Charters Can Be Used to Improve Performance

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Team Charters Can Improve Performance
Douglas Doss
March 11, 2011
Mark Trollinger

Team Charters Can Improve Performance
While teams have to be effective for the team charter to improve performance, team charters can be used to improve performance in the areas of productivity, quality, team communications and decision making. The improvement in performance can be determined by how effectively teams use the information contained in the team charter to communicate with team members, assign resources to tasks, and reduce the potential for conflict. The purpose of team charter is to define a mission, project task, and set goals that a team has been assigned to achieve. The team charter is a mechanism used to provide individual team members contact information such as telephone numbers, e-mail addresses, and other pertinent information such as meeting time availability for the other members on the team. The charter is also used to identify team member skill sets, assign roles and responsibilities, and to set the expectations of each team member with regards to the tasks they have been assigned to perform. The charter can be used to provide a way for the team to quickly identify conflicts and to develop an agreed upon process to resolve conflicts when they occur. In addition to the team member contact and availability information provided in the team charter, high performance work teams use the team charter as a means to set team ground rules and participation guidelines. Having this information allows the team to effectively plan task assignments, delivery dates, and team meetings. Team meetings are scheduled to review the team’s progress on individual team member assignments. The effective communication of the team members can directly result in improved performance. It can be common for a person to experience some anxiety when transitioning from performing individual work assignments to depending on a team member to complete portions...
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