Flying Business has been developed for near a hundred years, starting from the beginning of the 20th Century, until nowadays, Flying technology develops rapidly. In Hong Kong, we have a great International Airport servicing 24 hours all year, which handles over 48.6 millions passengers, over 3.6 millions tones air cargoes (from 2008 figure), and coordinates with over 80 airlines operate flights to around 150 destinations worldwide. This report starts with a brief history on the Flying Business, Hong Kong International Airport, and a brief introduction of different kinds of IT System used in the operation within an Airline Business.
There are many different kinds of technology involved in an Airline Business, which includes: Ticket Reservation System, Check-in & Baggage Handling system, Crew management, etc. The relationship between Airlines, Airport and Hong Kong Custom which co-ordinate on their IT System is to be explained in this report. It focuses on the Ticket Reservation System and Baggage Handling system. The process of handling a luggage from one destination to another, how it benefits to the Airlines and Airport operations by using IT system.
IT System makes an significant role in Airlines and Airport that improves the quality of services. The development of Baggage bar-code tracing system not only can save manpower, time and cost but also reduce criminal act.
TABLE OF CONTENT
TABLE OF CONTENT3
INTRODUCTION TO AIRLINE BUSINESS4
AIRLINE BUSINESS HISTORY4
AVIATION HISTORY OF HONG KONG7
HONG KONG INTERNATIONAL AIRPORT8
SYSTEM INVOLVED IN AIRLINE BUSINESS:9
1.AIRLINE RESERVATION SYSTEM9
Some Advantages of Booking Air Ticket Online12
4.BAGGAGE HANDLING SYSTEM15
Baggage Handling – Bag Tags17
Baggage Handling using Bar Code System18
The Use of RFID Technology21
Advantages of using RFID Technology23
SITA World Tracer Services25
4.CREW MANAGEMENT SYSTEM28
HOW IT SYSTEMS BENEFITS TO AIRLINES BUSINESS30
Introduction to Airline Business
Airline Business History
The Wright brothers, Orville and Wilber, two Americans who generally credited with inventing and building the world’s first successful airplane and making the first controlled, powered and sustained heavier-than-air human flight, on 17 December 1903. The Wright Company transported the first known commercial air cargo on 7 November 1910, by flying two bolts of dress silk 65miles from Dayton to Columbus.
Most airlines at the time in early 1920s were focused on carrying bags of mail. In 1925, the Ford Motor Company bought out the Stout Aircraft Company and began construction of the all-metal Ford Trimotor, which became the first successful American airliner. With a 12-passenger capacity, the Trimoter made passenger service potentially profitable. Air service was seen as supplement to rail service in the American transportation network.
With the introduction of the Boeing 247 and Douglas DC-3 in the 1930s. This trend continued until the beginning of World War II. In October 1945, the American Export Airlines became the first airline to offer regular commercial flights between North America and Europe.
World War II, like World War I, brought new life to the airline industry. Many airlines in the Allied countries were flush from lease contracts to the military, and foresaw a future explosive demand for civil air transport, for both passengers and cargo. They were eager to invest in the newly emerging flagships of air travel. Most of the new aircraft were based on American bombers such as the B-29, which had spearheaded research in to new technologies such as pressurization. Most offered increased efficiency from both added speed and greater payload.
The Next big boost for the airlines would come in the 1970s, when the Boeing747, McDonnell Douglas DC-10, and Lockheed L-1011...