May 1, 2012
Mr. Edward DeVilliers
How Does Information Systems Support Business Processes
Information systems is a integrated set of components for collecting, storing and processing data ad for delivering information, knowledge, and digital products. Businesses reley on information systems to carry out and manage their operations, interact with their customers and suppliers, and compete in the marketplace (Zwass, 2012). Most business organizations are becoming more and more dependent on information systems to manage and maintain their internal organization infracstructures. It is necessity to maintain up-to-date, complete and accurate information to stay competitive in the changing world. Organizations utilize many types of information systems to assist in their daily operations. Some typical functional systems within an organization are human resources, accounting and finance, sales and marketing, operations, and manufacturing. Within these functions information systems play a various roles, such as in human resources, information system duties may include recruiting and training while in operations some duties may include order management and customer service. In other words business processesses are the ways in which organizations perform different tasks. Therefore it is very important to analyze business processes in order to determine how the information system can support that process.
Current Business Operations
The business processes in my organization operate mainly from a functional perspective. Our business opration is global fields service that upgrading computer hardware and computer networking equipment which major group fuctions include surveys, scheduling, configuring, shipping, and installation. Basically an FSO will conduct a site survey and determine the needs of the customer. A site map is created identifiying...