Housekeeping Management

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International Advanced Diploma in Hospitality & Tourism Management

Housekeeping Management (W2017) Assignment
Term 3 2011

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This assignment is all my own work and I have acknowledged any use of the published and unpublished works of other people.

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Table of contents
1.0. Introduction……………………………………………………………………………………………3 2.0. Communication between the Housekeeping Department and the following departments: 3.1. Front Office Department …………………………………………4 3.2. Maintenance Department………………………………………....4 3.3. Human Resource Department……………………………………5 3.4. Food and Beverage Department………………………………….5 3.5. Sales and Marketing Department…………………………………………………6 3.6. Accounting Department…………………………………………..6 3.0. Conclusion …………………………………………………………………………………………….7 4.0. Referencing …………………………………………………………………………………………..8

1.0. Introduction
This report is about an executive Housekeeper train a group of new recruits in a five star convention hotel. There are those departments communicate with housekeeping department: Front Office Department, Maintenance Department, Human Resource Department, Food and Beverage Department, Sales and Marketing Department and Accounting Department, So that new staffs will know the rules and regulations better. In many hotels, the executive housekeeper is a person working his or her way, from an entry-level housekeeping position. In other hotels, may not hold any executive housekeeper housekeeping entry-level positions. In both cases, the required skills, all the skills needed to manage personnel, is an effective executive housekeeper, including those related to planning, organizing, directing, controlling sector. Must be no doubt, the executive housekeeper's commitment to clean up their standards must be impeccable, their dedication, their area of ​​firm, its human resources-related skills, much higher than the average manager. It is these characteristics, only the hotel's executive housekeeper will provide the department heads, in today's competitive hotel environment required.

2.0. Communication between the Housekeeping Department and the following departments:

3.1. Front Office Department
Guestrooms in lodging properties are sold by the front office. The front rooms have to be aware of what the room has been cleared in every given moment, prospects for the market-ready occupancy. Housekeeping must provide a room, so guests can stay at check-in if the two departments of poor communication between or failure, will appear in the delay or arrival will be checked, is considered to be ready, but is actually occupied or not ready. If rooms usually happens, the property's reputation will be affected. Rooms are under direct responsibility of both departments. Both departments exchange information consistently in terms of daily room reports, coming-going rooms, VIP rooms, maintenance-repair, occupancy rate of rooms and groups. Front office takes measures in order to prevent revenue loss and prestige of facility via information flow about the demand, interpretation and behavior of guest from housekeeping services.

There should be a front office and the communication between the Department of rooms, each room can communicate with the recent state of the room! This communication is crucial, because no one wants to wait in the lobby guests, as his /...
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