Housekeeping is an important and integral part of the guest
experience and satisfaction. Other things such as security are
important, but what guests really want is to feel at home, to feel
comfortable. Although the staff providing this service do not
necessarily interact directly with the public, the quality of their work is
critical in shaping guests’ pleasant memories of their stay.
The impact of the housekeeping function on the success of a
hotel’s operations cannot be underestimated, since large revenue for
hotel industry is generated mainly from the sale of rooms.
Good housekeeping is the foundation of good infection
prevention. The general cleanliness and hygiene of a facility are vital
to the health and safety of guests, staff, and visitors. Pleasant work
environment contributes to staff members' satisfaction, making them
to be more productive. A more pleasant environment improves guest
This watermark does not appear in the registered version - http://www.clicktoconvert.com
satisfaction and can increase guest’s use of services and frequent
The housekeeping is the department of a hotel charged with
cleaning and maintaining rooms and public spaces. From the time a
guest checks-in in a hotel till he checks out, it is the housekeeping
department which takes care of the guest by making his / her stay
pleasant and comfortable.
In general, the housekeeping crew is responsible for the daily
cleaning of public rooms (lobbies, corridors, meeting rooms), private
bedrooms and public washrooms. In addition, it handles the
laundering of linens and in some instances, guest laundry.
Housekeeping also performs a minor security function by providing a
“first alert” to potential guest problems while staff undertake daily
guest bedroom cleaning.
1.3 IMPORTANCE OF HOUSEKEEPING
1. Comfort: Achieve the maximum efficiency possible in the care
and comfort of the guests and in... [continues]
Cite This Essay
(2013, 08). Housekeeping. StudyMode.com. Retrieved 08, 2013, from http://www.studymode.com/essays/Housekeeping-1908568.html
"Housekeeping" StudyMode.com. 08 2013. 2013. 08 2013 <http://www.studymode.com/essays/Housekeeping-1908568.html>.
- MLA 7
"Housekeeping." StudyMode.com. StudyMode.com, 08 2013. Web. 08 2013. <http://www.studymode.com/essays/Housekeeping-1908568.html>.
"Housekeeping." StudyMode.com. 08, 2013. Accessed 08, 2013. http://www.studymode.com/essays/Housekeeping-1908568.html.