Housekeeping

Page 1 of 271

Housekeeping

By | August 2013
Page 1 of 271
1.1 INTRODUCTION
Housekeeping is an important and integral part of the guest
experience and satisfaction. Other things such as security are important, but what guests really want is to feel at home, to feel comfortable. Although the staff providing this service do not necessarily interact directly with the public, the quality of their work is critical in shaping guests’ pleasant memories of their stay. The impact of the housekeeping function on the success of a

hotel’s operations cannot be underestimated, since large revenue for hotel industry is generated mainly from the sale of rooms.
Good housekeeping is the foundation of good infection
prevention. The general cleanliness and hygiene of a facility are vital to the health and safety of guests, staff, and visitors. Pleasant work environment contributes to staff members' satisfaction, making them to be more productive. A more pleasant environment improves guest This watermark does not appear in the registered version - http://www.clicktoconvert.com Accommodation

Operation
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satisfaction and can increase guest’s use of services and frequent visits.
1.2 HOUSEKEEPING
The housekeeping is the department of a hotel charged with
cleaning and maintaining rooms and public spaces. From the time a guest checks-in in a hotel till he checks out, it is the housekeeping department which takes care of the guest by making his / her stay pleasant and comfortable.

In general, the housekeeping crew is responsible for the daily cleaning of public rooms (lobbies, corridors, meeting rooms), private bedrooms and public washrooms. In addition, it handles the
laundering of linens and in some instances, guest laundry.
Housekeeping also performs a minor security function by providing a “first alert” to potential guest problems while staff undertake daily guest bedroom cleaning.
1.3 IMPORTANCE OF HOUSEKEEPING
1. Comfort: Achieve the maximum efficiency possible in the care and comfort of the guests and in providing support...