THE PROBLEM AND ITS SETTING
With the power of technology nowadays, people get interested with computers. They tried to indulge themselves on it to have a productive result in a more efficient and time saving process. It is highly valued in institutions like business enterprises, schools, hospitals, government and non government services. However, some of them are still using manual system. In this regard, we acknowledge the value of computerized system.
As of today’s generation, there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is located at Corrales Extension, Cagayan de Oro City and is owned by Monte Carlo Realty and Development Corporation. D’ Budgetel started the operation of their dormitory type on April 20, 2009 and their private rooms on August 22, 2009. Since the said industry is new, they still don’t have computerized system for reservation and billing which is very useful for business purposes.
For thesis project, the researchers would like to propose a reservation and billing system to D’ Budgetel to help the management and have a synchronize flow in their transactions system.
1.2 Statement of the Problem
Hotel customers choose important considerations in choosing a place to stay like location, price/value and service. These are very important because these are the primary basis of a customer to be attracted in that business. Since the researchers found out that manual procedure are still used in processing their billing and reservation transactions, it greatly affects their customer’s need.
This study aims to look for the following problems:
1. The hotel billing statement doesn’t provide specific or detailed information regarding on customer’s payment or charges. 2. Inefficient monitoring of room’s availability.
To come up with a computerized reservation and billing system, that will provide an efficient and useful method of reservation, monitoring, billing and generation of reports.
1.The system will provide a complete billing statement to the customers. 2.The system will provide a monitoring system in which the user would know the occupied, vacant, expired and reserved rooms easily.
1.4 Definition of Concepts and Terminologies
Hotel is an establishment that provides paid lodging on a short-term basis.
Billing is a way of collecting rate, and calculates charges for use of services.
Reservation System is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agents; major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS).
1.5 Significance of the Study
• Company – It will be competent enough to provide the primary needs of the customers. • Customers – They will not take a lot of time waiting for the company’s reply when they will ask for a room reservation and they can now assure that they will pay the right bill charges during their stay to the company. • Researchers – The researchers would be able to enhance their knowledge regarding with the hotel reservation and billing system. They would be able to learn how to deal problems in a real world scenario.
1.6 Scope and Limitations
The study focuses mainly on the reservation and billing system of D’ Budgetel. It will cover the monitoring of rooms availability, updated billing statement and generation of reports such as Room Check In Report, Room Check Out Report, Room Reservation, and Remittance Report.
REVIEW OF RELATED LITERATURE
Hotels have been around for a very long time, using various...