Hotel personnel

Page 1 of 6

Hotel personnel

By | March 2011
Page 1 of 6
PERSONNEL: DUTIES, FUNCTIONS AND RESPONSIBILITIES

HOTEL DIRECTOR

The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel" department heads to ensure company standards and procedures are being upheld, in an effort to maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins.  They are directly involved in the maximization of onboard revenues and will monitor and control expenses and requisitions of all hotel departments.  The Hotel Director ensures all group functions and our VIP guests are looked after.

CHIEF PURSER

The Chief Purser is responsible for the overall operation of the Guest Services on board and manages the Purser department, which includes the Manager of Staff Administration. This includes the operation of the front desk to ensure company service, administration, and guest relations standards are met.  They will also encourage and support office accord that facilitates developing the potential of the Purser Team. Manager of Staff Administration - Responsible for assisting crew with their administrative needs and other related issues.

Groups Co-coordinator - Liaises with group leaders to ensure their functions run as planned.  Completes the lounge chart and group memos.

FOOD & BEVERAGE MANAGER

The Food and Beverage Manager is ultimately responsible for all areas of the food and beverage operation which includes all galleys, restaurants and bars. They are responsible for costs, quality of product and service for their department. Responsible for the sanitation of all food and beverage areas they ensure that the ship meets all USPH requirements.  

Maitre D’ - Manager of the Restaurant team/Dining Room Department, ensuring proper guest service is provided. Responsible for guest’s dining assignment.

Restaurant Hostess - Meets and greets guests at the entrance of the dining room/restaurant and is responsible for Bon Voyage...