Hotels have been part of travelling for businessmen, politicians, tourists and all other people from all walks of life when it comes to travelling and leisure. When you’re far away from home, when you’re attending a business trip or when you travelled with families and friends, for sure, a reservation with a hotel nearby will make your travel worthwhile and hassle free.
In the side of hotels, this perception of comfort and convenience derived from checking in is the greatest challenge they must face. Customers expect top quality of service from hotels. And from this, hotels make its money. Profitability and fluidity of operations must be sought, maintained and updated.
It is in this context where Management Information Systems seats in and plays an imperative role in operational effectiveness and efficiency. The proper management of information within the organization is a vital character of a productive administration. This in turn helps provide the inter-departments, top level, and middle level and service employees a guide in implementing plans and activities towards achieving corporate goals, objectives and living up to its mission and vision statements.
Hotel Management Information Systems commonly includes General Management, Human Resources, Food and Beverages, Rooms and Hotel Services Assignment, Accounting, Engineering and Marketing and Sales. These individual systems are associated with several sub-processes that work relatively to disseminate information within the hotel fluidly for a better work processing.
HISTORY OF HOTELS
The history of hotels is intimately connected to that of civilizations. Or rather, it is part of that history. Facilities offering guests hospitality have been in evidence since early Biblical times. The Greeks developed thermal baths in villages designed for rest and recuperation. Later, the Romans built mansions to provide accommodation for travellers on government business. The Romans were the first to develop thermal baths in England, Switzerland and the Middle East. Later still, caravanserais appeared, providing a resting place for caravans along Middle Eastern routes. In the Middle Ages, monasteries and abbeys were the first establishments to offer refuge to travellers on a regular basis. Religious orders built inns, hospices and hospitals to cater for those on the move.
Inns multiplied, but they did not yet offer meals. Staging posts were established for governmental transports and as rest stops. They provided shelter and allowed horses to be changed more easily. Numerous refuges then sprang up for pilgrims and crusaders on their way to the Holy Land.
Travelling then became progressively more hazardous. At the same time, inns gradually appeared in most of Europe some of them have remained famous. Around 1200, staging posts of travellers and stations for couriers were set up in china and Mongolia.
CASE STUDY: HOTEL MANAGEMENT INFORMATION SYSTEMS
Management Information Systems aim to effectively store and distribute information on how a business can successfully be managed in the most efficient way. Hotels likewise contain several systems that allow fluid flow of activities and operations in the business.
Hotels offer facilities designed to provide maximum comfort and convenience for the customers. A customer inquires the hotel about their rooms, services, amenities, and leisure activities, after which, the customer decides whether to reserve a room and later on checks in.
This initial process needs to have a clear flow of actions which will tell if the Hotel’s information system is able to provide a smooth run of processes from customer check in to check out. Presented hereafter is the Hotel Management Information Systems -- UML Models in Level one (1) and two (2).
HOTEL MANAGEMENT INFORMATION SYSTEM
FOOD AND BEVERAGES
ROOMS & HOTEL SERVICES
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