Hotel Management

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INTRODUCTION TO THE

Hospitality Industry
SEVENTH EDITION

Clayton W. Barrows
Professor Department of Hospitality Management University of New Hampshire

Tom Powers
Professor Emeritus School of Hospitality and Tourism Management University of Guelph

John Wiley & Sons, Inc.

This book is printed on acid-free paper. Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at 800-762-2974, outside the United States at 317572-3993 or fax 317-572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our Web site at http://www.wiley.com. Library of Congress Cataloging-in-Publication Data: Barrows, Clayton W. Introduction to the hospitality industry / Clayton W. Barrows, Tom Powers. – 7th ed. p. cm. Includes index. In earlier ed. of work, Tom Powers name was listed first on t.p. ISBN 978-0-471-78276-6 (cloth) 1. Hospitality industry. I. Powers, Thomas F. II. Powers, Thomas F. Introduction to the hospitality industry. III. Title. TX911.P62 2008 338.4'791--dc22 2007021307 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1

CONTENTS

Preface

xiv

PART ONE: PERSPECTIVES ON CAREERS IN HOSPITALITY
CHAPTER 1: THE HOSPITALITY INDUSTRY
AND

1 3 4 5 6 7 10 11 15

YOU

What Is Hospitality Management? The Manager’s Role in the Hospitality Industry CASE HISTORY 1.1: A Former Student’s Unexpected Change

Why Study in a Hospitality Management Program? Employment Opportunities Planning a Career The Meaning of Work Employment as an Important Part of Your Education Profiting from Work Experience I Learning Strategies for Work Experience Getting a Job Getting in the Door I Learning on the Job I Other Ways of Profiting from a Job INDUSTRY PRACTICE NOTE 1.1: An Employer’s View of Job Placement—Hyatt

18 18 20 20 24

Employment at Graduation
GLOBAL HOSPITALITY NOTE 1.1: Career Opportunities Overseas

Goals and Objectives: The Strategy of Job Placement The Outlook for Hospitality The Effects of September 11, 2001 I Polarization in Hospitality Service Organizations I Accelerating...
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