Hotel Inspection

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After learning the various aspects of hospitality law, our group was excited to go behind the scenes of a restaurant and hotel to put our knowledge to use. We carefully reviewed the checklists given to make sure all topics were inspected and all compliance issues were noted. All group members attended at least one site visit and were able to gain first-hand knowledge from this informative experience. We decided to visit an Outback Steakhouse to inspect for the ADA Checklist and a local Quality Inn for the Hospitality Facilities Safety and Security Checklist. Managers at both locations were very knowledgeable and provided a great deal of information for many topics on the checklists. We will first start off with our experience at the restaurant, and the hotel visit report will follow. Restaurant Site Visit: Outback Steakhouse

Americans with Disabilities act of 1990 has guaranteed civil rights protections for persons with disabilities since its implementation in June of 1992. There are two parts to the ADA. The first part or Title I, enforced by the EEOC, protects employees or applicants with disabilities. Another part and the main focus of our review is Title III enforced by US Department of Justice which is designed to protect customers with disabilities. The ADA requirements differ based on the when a hotel was opened or renovated. Restaurants built after 1993 or did major renovation after 1992 must meet strict accessibility standard or be readily accessible. Restaurants that were built prior to 1993 are required to remove any barriers that may prevent access for the disabled, but changes are to be made as “readily achievable.”

Outback steakhouse is an Australian restaurant. This international chain restaurant prides itself on the casual/family style dining, quality food, affordable price and generous portions. The particular location we visited is located at 2145 Lavista Road in Atlanta, GA. Although the restaurant is located in a front section of...
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