Hotel Conversation

Topics: High-definition television, Blu-ray Disc, 1080p Pages: 1 (323 words) Published: October 10, 2012
Conversation check-in at hotel
Receptionist: Good morning, can I help you?
Tourist 1: My friend and I want to book a room for tonight. Do you have any rooms available? Receptionist:Yes, we do. Would you like a twin room?
Tourist 2:Ask her if there’s a TV in the room?
Tourist 1:Ok…yes, we’d like a twin room. Is there a TV in the room? Receptionist:Uh…I’m very sorry. We didn’t have a TV in the twin rooms, but we have a high definition TV (HD TV) for the mini-suites and it’s available at the moment. Would you like to book the mini-suites? Tourist 1:Umm….How much does its cost?

Receptionist:These rooms are usually 3000 bath per night, but you’re first-time guests, I will offer you a special rate of 2000 bath per night. Tourist 1:What do you think about it?
Tourist 2:Umm…a….that’s ok.
Tourist 1:Ok, we’ll take a mini-suite for one night.
Receptionist:May I have your name, please?
Tourist 2:…………….ใส่ชื่อ………………………….. Receptionist:Could you spell that please?
Tourist 2:……………………………………………… Receptionist:How do you wish to pay for this?
Tourist 2:Is Visa OK?
ReceptionistThat’ll be fine. Here’s your key. That’s room 404 on the fourth floor. Tourist 2: Thank you.
Receptionist: You’re welcome.

อธิบาย Expressions focus
In this situation the expressions focus is up-selling at check-in point. The receptionist has up-sell by introduced a room with a TV and gave a special rate for guests. In the sentence that ……….
“We didn’t have a TV in the twin rooms, but we have a high definition TV (HD TV) for the mini-suites and it’s available at the moment. Would you like to book the mini-suites?” And
“These rooms are usually 3000 bath per night, but you’re first-time guests I will offer you a special rate of 2000 bath per night.”
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