1.0 EXECUTIVE SUMMARY
This study examines the hostel facilities and living condition at Desasiswa Fajar Harapan, Universiti Sains Malaysia (USM) and compares it with a similar hostel, Bank Rakyat Hostel at Universiti Utara Malaysia (UUM) This involves a survey of 50 students at each hostel to get their feedback focusing on five areas (their room, bathroom/toilet, hostel facilities, hostel cleanliness and hostel security system) regarding their hostels. Our findings found that generally USM students Deasasiswa Fajar Harapan are generally satisfied with their room except that the table lamp is not bright enough and the furniture is old. Regarding the bathroom/toilet there, it was found that students were not satisfied with the cleanliness in the bathroom and also some of the toilet flush system does not work. As for the hostel facilities, students complained that irons are not sufficient and the some washing machines are working properly (for example, water overflow). USM students were satisfied with the hostel cleanliness in that the cleaners were doing a good job and the corridors were kept clean except that rubbish bins were insufficient. Finally USM students at Desasiswa Fajar Harapan were satisfied with the security system there as there was regular fire drill and have sufficient CCTV coverage. However, there is still room for improvements to the hostel facilities and conditions. By changing the table lamps regularly, ensuring that the flush system in toilet is working properly, providing more irons, rubbish bins, servicing washing machines regularly and setting up some emergency press button around the corridor can help to provide a conducive place for the students.
This report provides the feedback from our recent (year 2012) survey on hostel facilities and living conditions at Desasiswa (hostel) Fajar Harapan at Universiti Sains Malaysia (USM) and also compares it with that of Bank Rakyat Hostel in Universiti Utara Malaysia (UUM), another public university. Our survey focuses on the following areas: students’ rooms, bathroom/toilet, facilities, cleanliness and security system. The purpose of this report is to identify the strengths and weaknesses of the hostel facilities and conditions especially at Desasiswa Fajar Harapan and to compare the situation at UUM. We hope that through this short study although limited to one hostel at USM will highlight the shortcomings at the hostel and hope that improvements can be made and will result in a better living conditions and environment for students there. This study is important in that the situation prevailing at Desasiswa Fajar Harapan may be reflective of living conditions at the other hostels in USM. It is hoped that USM’s Vice Chancellor will take remedial action to rectify any weaknesses revealed in study. The scope of this report is to find out about the hostel’s strengths and shortcomings. We have conducted a survey involving questionnaires, verbal interview and connected via e-mail with some of our friends in UUM to get a better picture of both the hostels’ facilities and conditions. However, there are some limitations to our research. One limitation is that owing to lack of resources (human and financial), our study is only limited to one hostel that is Desasiswa Fajar Harapan. The second limitation is our sample size of only 50 USM’s Desasiswa Fajar Harapan students may be small. The third limitation is that the survey feedbacks on UUM students were solely carried out by our UUM friends.
Our report was conducted based on several sources of information. Among these are from survey questionnaires, telecommunication to solicit views about the hostel facilities and condition via the telephone. Details of the above methods are described in greater detail below.
We distributed 50 questionnaires to Desasiswa Fajar Harapan residents from USM and another 50 questionnaires to Bank Rakyat Hostel...
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