Hospitality Supply Chain Case Study

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Introduction to Hospitality, Tourism and Events
MGT 102

Case Study Assessment

Lecturer Trish Powers

Due: Week 12, Sunday 25th September 2011

By Kelly Groves

Executive Summary
This report provides and an analysis and evaluation of the impact and importance of the supply chain within the Hospitality, Tourism and Events Industries. This report describes the current state of impact of the supply chain itself within the industry as well as the importance of its nature through advantages and disadvantages stated throughout the report. Methods of this analysis included extensive internet research covering the history of the supply chain within the industry as well as within the individual sectors themselves. Also scholarly journals and textbooks were accessed to gain information on this topic as well as extensive knowledge through previous research in the area. Results of the date showed that the supply chain has a major influence on the results of a business’s revenue and popularity within the general public and throughout the industry itself. Statistical results show that if a adaptive supply chain is put into place within a business supply of goods and services are not uncommon and when supply is disrupted, management is able to adapt quickly to repair the disrupted link in the chain. In conclusion the report finds that the impact and importance of supply chain on the provision of goods and services reflects adequately within the three HTE industries.

Executive Summary2
Importance of the Supply Chain5
Impact and importance in Tourism5
Impact an Importance in Hospitality6
Impact and Importance in Events7
The Pro’s and Con’s8
The interrelationships9

Supply Chain: The network of the retailers, distributers, transporters, storage facilities and suppliers that participate in the sale, delivery and production of a particular product, as defined by It is fundamentally the movement of materials as they flow from their source to the end customer as the supply chain includes purchasing, manufacturing, warehousing, transportation, customer service, demand planning, supply planning and Supply Chain management.  It is made up of the people, activities, information and resources involved in moving a product from it's supplier to customer. In relation to the Hospitality Tourism and Events Industries, a supply chain is essentially about logistics, procuring and bringing together components that make up a whole of a product or service or in term a ‘package’. Each HTE industry’s supply chain is different variation in different service to produce the final package to the final consumer; the guest. Therefore the impact of the supply chain within such industries is vital to be successful and positive to ensure the goods and services delivered is of a quality and efficient standard with the ability to produce such services on demand.

Importance of the Supply Chain
There is a major importance for the supply chain in the HTC industries as each individual part of the industry relies on another in some way as well as rely on maximising services not only on revenue but the continuity and quality of supply. Organisations increasingly find that they must rely on effective supply chains, or networks, to compete in the global market and networked economy. In previous years, manufacturers were the drivers of the supply chain managing the pace at which products were manufactured and distributed. Today, the final consumers; customers, are thriving for their demands and service expectations to be met and manufacturers are scrambling to meet customer demands for options, styles, features, quick order fulfilment, and fast delivery. Manufacturing quality is approaching equality across the board and as a result meeting customer’s expectations and demands for product delivery has emerged as the next...
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