Hospitality Management

Topics: Restaurant, Customer service, Management Pages: 2 (399 words) Published: April 8, 2013
My name is Shereba Love and the program that I am attending at Bryant Stratton College is Hospitality Management. I’m going to start off talking to you about why I chose this program and what I’ve learn so far from the time I started until now. Here are my three career paths in my program: Food Services Managers, Meeting, Convention, and Event Planners, Lodging Managers. What do Food Service Managers? Food service managers are responsible for the daily operations of restaurants and other establishments that prepare and serve food and beverages to customers. Managers ensure that customers are satisfied with their dining experience. Food services managers typically do the following: Interview, hire, train, oversee, and sometimes fire employees. They also oversee the inventory and ordering of food and products, equipment, and supplies and so much more. Important qualities based off of Customer-Services Skills. Food service managers must have good customer service skills when dealing with patrons. Satisfying customers and exceeding their needs is critical for success and ensures customer loyalty. Detail oriented: Managers must establish good working relationships to ensure a productive work environment. This may involve motivating workers, resolving conflicts, or actively listening to complaints or criticism from customers. They also even do training. Most restaurant chains and food service management companies have rigorous training programs for management positions. Job Prospects. Job opportunities for food service managers are expected to be highly competitive. Most openings will result from the need to replace managers who retire or transfer to other occupations. Although practical experience is an integral part of becoming a food services manager, applicants with a degree in Hospitality or Restaurant or Institutional Food Services Management should have an edge when competing for jobs at upscale restaurants. Salaries includes different job duties like...
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