Hotel industry guest satisfaction surveys show a clear indication of the value of a well-run Housekeeping Department and how hotel cleanliness is the most important issue in whether a hotel guest returns to a particular property or not.
You are a team from a hospitality consulting company that has been contacted by the new owner of your assigned hotel. While the owner has a management contract for most aspects of the management of the hotel with the chain, he has gained approval to handle the operations of the Housekeeping Department locally, but must in general follow the guidelines of the chain, while being able to make some significant changes to the structure of the department and all related issues concerning this one department.
While every owner is interested in finding efficiencies and cost savings, the owner has made it clear that he does not want any drop in guest satisfaction nor a loss of RevPAR (Revenue per available room) He has even indicated that he believes the Housekeeping Department can even contribute in the future to enhancing the product and even lead to additional incremental revenue at the same time. This new move toward increasing RevPOR (Revenue per Occupied room) would not only fall on the Housekeeping Department, but the owner would like your creative input on how the hotel can best move forward with these changes and adaptions.
This owner has also purchased the building that houses the hotel and is interested in maintaining the facility to not only meet the standards of the hotel chain, but to keep the property itself at the top condition for value of the property.
Your company is to prepare a detailed 20 page minimum PROPOSAL FOR HOUSEKEEPING CONSULTING SERVICES along with a power-point PRESENTATION OF HOUSEKEEPING CONSULTATION SERVICES AND PRODUCT ENHANCEMTNTS, based on the highlights from the proposal.
Your team must first develop an accurate annual forecast of room occupancy for a three year...
Please join StudyMode to read the full document