The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources. In recent years, the term hospitality has become increasingly popular and may be interpreted in a number of ways whether it is commercial or industrial and public services. King in his book describe the hospitality may having four attributes which is must have a relationship between individuals who take the roles of host or guest, this relationship may be commercial or private (social), the keys to successful hospitality in both the commercial and private include knowledge of what would evoke pleasure in the guest and hospitality as a process that includes arrival, providing comfort and fulfillment of guest’s wishes, and departure. Tourism industries are not same as the other industry. It is because we provide the services to the customer besides some of the other industries provide the tangible product. Thus, hospitality and tourism can not be separated since hospitality is the key success to the tourism industry. The following paragraph will discuss about the importance of hospitality toward tourism industry. Firstly, there are several components in the tourism industry, for example, food and beverages, lodging, place of attractions, and transportation. All there components are related to the hospitality. Each of the components has the connection to each other. So, in order to make sure that the customer will feel satisfied...
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