In this competitive global information system (IS) environment, an integrative system is crucial for the highly demanding of information needs. This is evident in the fact that the greater majority of hospitals both in Asia Pacific and Southeast Asian are in the process of implementing or planning to implement the Hospital Information System (HIS). This research aims to investigate users’ acceptance towards the implementation of HIS in one of the public hospitals in Malaysia. The research main objective is to identify the acceptance and awareness level of the system users in early system implementation. Furthermore, findings from a few past studies have shown that resistance in the early stages of the introduction of a new information system is quite common before users could evident its benefits in terms of minimizing costs and helping them to perform their tasks better. A case study method is used in this study for more thorough information in this stage of the system implementation. This research then is planned to contribute to the identification of major factors which can influence the users’ acceptance or resistance. Thus, it will be a guidance for the researchers to overcome the gap. Keywords: Implementation, Acceptance, Information System
Paper Type: Research Paper
Healthcare aspect is vital in daily lives (Burke, Ng & Fiksenbaum 2009) where most people nowadays prefer to find a hospital that offers better healthcare services. People’s demands for good-quality services provided by hospitals drive these organizations to improve their services by adopting information system (IS) (Burke 2009). In the context of hospital environment, the adoption of IS is quite tremendous since many hospitals are able to increase their services to high quality level for competing with other healthcare entities (Puay and Nelson 2000). This can be proven in many developed countries like United States of America (USA) (Smith and Swinehart Far East Research Centre www.fareastjournals.com
2001; Trimmer, Pumphrey and Wiggins 2002; Ovretveit et al. 2007; Meinert and Peterson 2009; Caccia-Bava, Guimaraes and Guimaraes 2009; Lee and Meuter 2010), United Kingdom (UK) (Procter and Brown 1997), and other countries which have adopted IS in their organizations. In Malaysia not exceptionally, IS adoption has been increasing from year to year. Many healthcare entities are found to improve their hospital services by managing the quality of services delivered (Raduan et al. 2004). Nevertheless, adoption of IS in many local hospitals in Malaysia is still at an early stage. Therefore, this research helps to explain more about IS, consequently, able to give some understanding of its operations as well as its implementation. PROBLEM STATEMENT AND MOTIVATION HIS in Malaysia is still in the first phase of its implementation. According to Ovretveit, et al. (2007) early system implementation phase is very critical. During this phase, there are many changes occurred. Based on Stefanou and Revanaglou (2006) when a new system is introduced such as HIS, there will be changes in the way of the medical staff performing their tasks. Thus, bad management during the changes can cause users’ resistance towards the new system implemented. Besides, these researchers also found that the level of resistance towards new system implementation was quite high as they were familiar with manual practices. This is agreed by Darr et al. (2003) found that medical staffs, especially doctors negatively acted in response to new technology introduced. While a research done by Trimmer, Pumphrey and Wiggins (2002) supported that the medical staffs tend to resist and look at the new system as a threat that could affect their work and potential. Hence, users should be made aware to the importance of fully utilizing the system. Therefore, it is important to conduct a study at a very early level of system implementation to identify the major factors, which can...