Hospital Administration

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Quality Improvement Programme
(Toward Excellence Health center for the Community)
Excellence Health center for the Community)

CoH
CoH

Quality Improvement Programme

CoH

Quality is very Sweet for speak,
but difficult to implement.
“Quality at Grassroots levels:
Patient Perspectives "

because
because
Quality is Never Improved
without accepting facts
without accepting facts.

Dr. J. L. Meena
State Quality Assurance Officer
Commissionerate of Health & FW
Government of Gujarat
Email:- sqipgujarat@gmail.com
Web:- www.gujhealth.gov.in/quality-assurance-program.htm
www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

Old Scenario of Health Centers.

1

CoH

www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

Old Scenario of Health Centers.

3

CoH

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

5

2

CoH

• Poor
sanitation
and
cleanliness.
• Very poor Drainage facility.
• Poor housekeeping service.
• Very
poor
Biomedical
waste & infection control
practice.
• No cattle guard.
www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

Old Scenario of Health Centers.

• Non sterile suction
tube
&
oxygen
mask?
• Empty
Oxygen
Cylinders.
• Instrument with rust
& Non sterile.
www.gujhealth.gov.in

Health & Family Welfare, Govt of Gujarat

Old Scenario of Health Centers.

Building maintenance
was
extremely
unsatisfactory

Leaking roof, eroded floors, over
flowing toilets, broken doors, No
patient safety (Open transformer
with Parking facilities. Invite for
disaster ?), No safe drinking
water facilities. no employee
safety, poor lighting and no
ventilation sign.
www.gujhealth.gov.in

Dr. J. L. Meena

4

CoH

• Un-used instrument &
equipments ???
• No proper used of
instruments ???
Crush Card trolley
contained:- Comb,
Toothpaste, Oil, Glass etc
for save the pt. ?
th
www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

6

Old Scenario of Health Centers.

CoH
CoH

• Very poorly managed
end of life???
• No respect to Human
body ???
• Very worst condition
of Post Martum Room.
www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

7

???????????????????????? CoH
ƒWhy should we care?
should we care?
ƒIs improvement
possible?
ƒWhat seems to make
seems to make
a difference?
ƒWhy aren’t we doing
a better job?
www.gujhealth.gov.in

GOAL

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

National Human Right Commission
(NHRC Report 1999
(NHRC ) Report - 1999

CoH

D Grade for Mental Hospital Ahmedabad

www.gujhealth.gov.in

Dr. J. L. Meena

Health & Family Welfare, Govt of Gujarat

HOW TO ACHIEVE EXCELLENCE IN
HEALTH

TQM-NABH…………
9

• To develop a healthcare system based on total
quality management principles (NABH / NABL) and
application of information technology to achieve
efficiency in operations, faster & standard
communication across the state.
• To enhance the quality of healthcare services by
providing specialized treatment and preventive
healthcare at free / affordable cost.

MISSION

VISION

• To develop a pool of healthcare professionals in
the public health sector trained in the
implementation of health care quality standards
and information technology to bring productivity
and effectiveness in health care delivery system.
• “To be the network of finest Public Healthcare
Institutions which providing quality medical care
services, preventive, promotive, curative &
rehabilitative health care services with the state of
art technology, easy accessibility, affordability and
equity to the people of Gujarat and beyond.

12

8

¾Health centers is committed to provide quality
healthcare services.
¾To provide the treatment as per the national and
international standards....
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