Horizontal, Vertical and Internal Communication in an Organization

Continues for 23 more pages »
Read full document

Horizontal, Vertical and Internal Communication in an Organization

By | May 2012
Page 1 of 24
Technical Report Writing – Summer 2011

Horizontal, Vertical and Internal Communication in an Organization

Research Paper submitted to: Professor Pacelli Eugenio

Renory L. Bilugan
5/29/2011

Table of Contents:
Page
I.Introduction2
II.Body of the Report3
a.Vertical and Horizontal Communication
b.Internal Communication
1.Memos
a.Definition of a Memo
b.Purpose of a Memo
c.Audience Analysis
d.General Format
e.Common Types of Memos
i.Directive
ii.Response to an Inquiry
iii.Trip Report
iv.Field/Lab Reports
2.Advice letter (to Staff or other departments
3.Company Policy Updates
III.Conclusion22
IV.Recommendation23
V.Personal Reaction24
VI.Bibliography25

Introduction:
This research paper discusses three (3) types of communication within an organization, namely: Horizontal, Vertical and Internal Communication, its advantages, disadvantages and scientific studies done by experts in order to show how effective or ineffective one type of communication is from the other.

Body of the Report:
Vertical Communication is the communication between those who are on different levels of authority within the company e.g. manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc. Vertical communication occurs between hierarchically positioned persons and can involve both downward and upward communication flows. Downward communication is more prevalent than upward communication. Larkin and Larkin (1994) suggest that downward communication is most effective if top managers communicate directly with immediate supervisors and immediate supervisors communicate with their staff. A wealth of evidence shows that increasing the power of immediate supervisors increases both satisfaction and performance among employees. This was first discovered...
Hide

Rate this document

What do you think about the quality of this document?

Share this document

Let your classmates know about this document and more at Studymode.com