Hm370 Hospitality Management Paper

Topics: Hotel, Customer service, Hospitality Pages: 4 (1154 words) Published: July 21, 2012
Hospitality Management Paper: Palms Place Resort


Hospitality Management Paper
Understanding hospitality is an essential part of entering the industry. There are many moving parts that need to come together to create a successful enterprise. It is a industry largely dependent on image and the desire to cater to their guest every need. Regardless of what scale or specialty the organization is, mastery of hospitality management is essential to its success. To understand how to master the guest experiences, one must first define hospitality management, then experience firsthand their enterprise from the experience of the guest. Below is an example of a recent stay my wife and I had at the Palms Place resort and how it altered my understanding of hospitality management. Defining Hospitality Management

There is a wide range of professional actions for the better management of certain resorts, hotels, lodges etc. The study of certain professional actions for the better administration of these hotels, lodges etc is called the Hospitality Management. This management also includes with the administration of certain accounts, housekeeping, foods and beverage management, maintenance etc [Powers and Borrows (2006)].Customer service is the key factor for the better development of every hospitality organization. Being able to deliver the total customer experience is essential to the success of the industry. Recently I had the pleasure of this experience, as I stayed at the Palms Place resort in Las Vegas, Nevada for a weekend of fun and relaxation.

Palms Place Resort –Check-In

The Palms Place resort is renowned for its total customer service experience. They are dedicated to looking after each customer need immediately upon check in. As soon as we entered the building we were welcomed by the front desk staff. The front desk staff w spent a great deal of time going over all the amenities as well assisting us with booking dinner and going over...
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