HCA375: Continuous Quality Monitoring & Accreditation
Instructor: Kevin LaChapelle
December 1, 2012
The health care team is at the “sharp end” of service delivery. Members of the health care team are most qualified to analyze problems, generate solutions, and implement and evaluate change. Teamwork is vital to the success of the health care system. Health care administrators must know how to form highly functioning health care teams.
Mr. Smith was admitted to the hospital for surgery on his left knee. When Mr. Smith woke up from the anesthesia, he realized that his right knee had been operated on. You have been asked to form a team to analyze this wrong-site surgery. The people that would be on the team are; the doctor who performed the surgery, a nurse, a lawyer, an X-ray technician, Chief of staff and a clerk. These people have been selected for their skill in their respected fields. The lawyer is on the team to help with the legal problems that might occur because of the mix up. The doctor who did the surgery so he can tell us why and how the mix up had occurred. This will give the team the insight needed to make sure that this does not happen again. The nurse is the person who is in constant contact with the patient and his/her family and can be the go between the team and the Smith family. A clerk is needed to take notes on all meetings and changes to protocol and also an X-ray technician. The Chief of Staff is there to relate back to the hospital board what the team is doing and how it is coming along with a solution to ensure that this does not happen in the future.
As head of the team to make everybody comfortable there will be no titles to interfere with the way this team will perform. Everyone is on an even keel as far as communicating what caused this to happen.
The only thing that could possible interfere...