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Hewlett Packard Deskjet Printer Supply Chain Case

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Hewlett Packard Deskjet Printer Supply Chain Case
Hypothesis: Is rooms positively correlated to customers satisfied?

Correlations

Correlations | | 7. Rating based on scale from trip advisor | 6.Overall Rating by the scale from trip advisor | Spearman's rho | 7. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | ,729** | | | Sig. (2-tailed) | . | ,000 | | | N | 448 | 447 | | 6.Overall Rating by the scale from trip advisor | Correlation Coefficient | ,729** | 1,000 | | | Sig. (2-tailed) | ,000 | . | | | N | 447 | 469 | **. Correlation is significant at the 0.01 level (2-tailed). |

Hypothesis: Are service and gender positively correlated to customers satisfied?

Correlations | | 6.Overall Rating by the scale from trip advisor | 11. Rating based on scale from trip advisor | Spearman's rho | 6.Overall Rating by the scale from trip advisor | Correlation Coefficient | 1,000 | ,794** | | | Sig. (2-tailed) | . | ,000 | | | N | 469 | 457 | | 11. Rating based on scale from trip advisor | Correlation Coefficient | ,794** | 1,000 | | | Sig. (2-tailed) | ,000 | . | | | N | 457 | 458 | **. Correlation is significant at the 0.01 level (2-tailed). |

Separate with gender Correlations | 16. Gender | 11. Rating based on scale from trip advisor | 16. Gender | male | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 159 | 159 | | | 16. Gender | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 159 | 162 | female | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 126 | 126 | | | 16. Gender | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 126 | 128 | 22 | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 142 | 0 | | | 16. Gender | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 0 | 0 | 999 | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 23 | 0 | | | 16. Gender | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 0 | 0 |

Correlations | 14. Purpose of trip | 11. Rating based on scale from trip advisor | 14. Purpose of trip | leisure | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 364 | 364 | | | 14. Purpose of trip | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 364 | 368 | business | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 91 | 91 | | | 14. Purpose of trip | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 91 | 97 | 999 | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | . | | | | Sig. (2-tailed) | . | . | | | | N | 2 | 0 | | | 14. Purpose of trip | Correlation Coefficient | . | . | | | | Sig. (2-tailed) | . | . | | | | N | 0 | 0 |

Service ^ rooms Correlations | | 11. Rating based on scale from trip advisor | 25.student's evaluation based on the review | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | ,337** | | | Sig. (2-tailed) | . | ,000 | | | N | 458 | 458 | | 25.student's evaluation based on the review | Correlation Coefficient | ,337** | 1,000 | | | Sig. (2-tailed) | ,000 | . | | | N | 458 | 470 | **. Correlation is significant at the 0.01 level (2-tailed). |

Service and check in , check out Correlations | | 11. Rating based on scale from trip advisor | 17.student's evaluation based on the review | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | ,262** | | | Sig. (2-tailed) | . | ,000 | | | N | 458 | 458 | | 17.student's evaluation based on the review | Correlation Coefficient | ,262** | 1,000 | | | Sig. (2-tailed) | ,000 | . | | | N | 458 | 470 | **. Correlation is significant at the 0.01 level (2-tailed). |

Service and breakfast

Correlations | | 11. Rating based on scale from trip advisor | 27.student's evaluation based on the review | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | -,021 | | | Sig. (2-tailed) | . | ,649 | | | N | 458 | 458 | | 27.student's evaluation based on the review | Correlation Coefficient | -,021 | 1,000 | | | Sig. (2-tailed) | ,649 | . | | | N | 458 | 470 |

Service and pool

Correlations | | 11. Rating based on scale from trip advisor | 30.student's evaluation based on the review | Spearman's rho | 11. Rating based on scale from trip advisor | Correlation Coefficient | 1,000 | -,007 | | | Sig. (2-tailed) | . | ,883 | | | N | 458 | 458 | | 30.student's evaluation based on the review | Correlation Coefficient | -,007 | 1,000 | | | Sig. (2-tailed) | ,883 | . | | | N | 458 | 470 |

Hypothesis: Is sleep quality positively correlated to customer satisfaction?

Correlations

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Correlations | | 6.Overall Rating by the scale from trip advisor | 11b. Rating based on scale from trip advisor | Spearman's rho | 6.Overall Rating by the scale from trip advisor | Correlation Coefficient | 1,000 | ,814** | | | Sig. (2-tailed) | . | ,000 | | | N | 469 | 366 | | 11b. Rating based on scale from trip advisor | Correlation Coefficient | ,814** | 1,000 | | | Sig. (2-tailed) | ,000 | . | | | N | 366 | 367 | **. Correlation is significant at the 0.01 level (2-tailed). |

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