Hercor College Case Study
Hercor College
Lawaan, Roxas City
A Case Study Analysis of
“Service quality towards costumer satisfaction”
Presented to:
Ms. Nesel G. Colona
Presented by:
Sylvialane Villarde
Jennifer Delamide
Ron Ron Catarining
1. Point of View
We the Hrm ladderized 2-b having a case study analysis in “Principles of Management” about the “Service quality towards customer satisfaction” in Chowking.
Generally, from the view point of our case study analysis service quality is achievement of organizational goal in every establishment. If a fast food restaurant have a high quality of service it can give a good image to the establishment and encourage more costumer or upcoming guest. Service quality can be related to the service potential life workers qualification and service process and also the quickness of service. The result is customer satisfaction, Service quality is also a companion of expectation with performance to gain more costumers and measure the subjective aspects of service benefit with perceived result.
2. Statement of Problem After a series of our case study we had come up into a specific problem statement to the case analysis. And it states;
“The importance of service quality towards costumer satisfaction in every establishment”
3. Objectives This group case analysis was made in order to highlight answer, perceptions, understanding, and solution to the following objectives;
A. To know from the costumer if they achieved their wants service.
B. To know from the costumer if what service rendered.
C. To understand the importance of service quality as Chowking competitors advantage.
4. Areas of Consideration In our analysis towards the resolution of this problem, the following areas of consideration were considered;
A. Well-trained employees.
B. Pay attention to the costumer and approaching them with a positive attitude.
C. Good looking employees.
D. Having an
Lawaan, Roxas City
A Case Study Analysis of
“Service quality towards costumer satisfaction”
Presented to:
Ms. Nesel G. Colona
Presented by:
Sylvialane Villarde
Jennifer Delamide
Ron Ron Catarining
1. Point of View
We the Hrm ladderized 2-b having a case study analysis in “Principles of Management” about the “Service quality towards customer satisfaction” in Chowking.
Generally, from the view point of our case study analysis service quality is achievement of organizational goal in every establishment. If a fast food restaurant have a high quality of service it can give a good image to the establishment and encourage more costumer or upcoming guest. Service quality can be related to the service potential life workers qualification and service process and also the quickness of service. The result is customer satisfaction, Service quality is also a companion of expectation with performance to gain more costumers and measure the subjective aspects of service benefit with perceived result.
2. Statement of Problem After a series of our case study we had come up into a specific problem statement to the case analysis. And it states;
“The importance of service quality towards costumer satisfaction in every establishment”
3. Objectives This group case analysis was made in order to highlight answer, perceptions, understanding, and solution to the following objectives;
A. To know from the costumer if they achieved their wants service.
B. To know from the costumer if what service rendered.
C. To understand the importance of service quality as Chowking competitors advantage.
4. Areas of Consideration In our analysis towards the resolution of this problem, the following areas of consideration were considered;
A. Well-trained employees.
B. Pay attention to the costumer and approaching them with a positive attitude.
C. Good looking employees.
D. Having an