"Herb’s Concoction (and Martha’s Dilemma): The Case of the Deadly Fertilizer". I will assess what I would have done being placed in Martha’s position, and the steps I would have taken to find a proper resolution for the possible issue at hand. I will address each question asked and fully explain why those decisions are best. Management Module 4 Case Assignment
Where To Start If I was in Martha’s position I wouldn’t make a programmed or hasty type of decision, this type of decision involves conscious thinking and information gathering on Martha's part. Martha needs to assess all aspects of the complaint, and also use her intuition of what she feels is the right thing to do based on her own experience in using the product. I would have researched prior files and complaints to see if any other similar issues had existed. As well as what the companies prior resolutions had been if any. Educate Yourself
All chemicals and fertilizers must be labeled with all ingredients; as wells as recorded in a MSDS safety book, an important component of product stewardship and occupational safety and health. It is intended to provide workers and emergency personnel with procedures for safely handling or working with that substance in an appropriate manner, and includes vital information such as physical data (melting point, boiling point, flash point, etc.), toxicity, health effects, first aid, reactivity, storage, proper disposal, protective equipment, and spill – handling procedures.("Material Safety Data Sheet," n.d., p. 1) Both of those sources would have given insight as to the ingredients as well as their environmental...
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