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School of Information Technology
ASSIGNMENT COVER SHEET

ICT256/556KNOWLEDGE MANAGEMENT TECHNIQUES

Name: ___________RAI__ SANDEEP 31324443
FAMILY NAME (Capital Letters) Given Names Student Number

Assignment Number: 1

Name of Tutor: Dr. Val Hobbs Day & Time of Tutorial: Thursday, 8.30 – 10.30 AM

Due Date:09/04/2012Date Submitted: 15/04/2012

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YOUR NAME HERE:SANDEEP RAI

Question 1 – (a)

“The tools, techniques and strategies to retain, analyse, organise, improve and share business expertise” (Groff & Jones 2003, 2) The definition does indicate that knowledge management is done to share business expertise, and therefore it can be assumed to have a business perspective. However, the definition also gives a generalized picture that portrays that knowledge management is both the management of information and management of people with the help of tools, techniques and strategies. Although, the definition considers most aspects of knowledge management, the definition still lacks the focus on its suitability. The definition is made broadly to generalize all aspects of knowledge management, and therefore cannot be used in practical and it just remains to be useful for theoretical purposes. The most useful aspect in this definition is the importance given to improving and sharing expertise because knowledge management is managing knowledge within an organization so as to further improve the performance on the organization.

“The effective learning processes associated with exploration, exploitation and sharing of human knowledge (tacit and explicit) that use appropriate technology and cultural environments to enhance an organisation’s intellectual capital performance” (Jashapara, 2004) Here, the definition particularly focuses on the management of the people and therefore has a management perspective related to human resource. It clearly indicates that the knowledge management is the management of tacit and explicit knowledge of human resources within an organization so as to enhance intellectual capital performance. Therefore, this definition can be applied to an explanation of knowledge management in any organization irrespective of its business motives. This definition has more relevance to practical environment since it specifies the use of tacit and explicit knowledge with the use of appropriate technology which can be implemented very easily in any organization. The most useful aspect of this definition is the importance given to the use of tacit and explicit knowledge and its use in multi cultural environment. Knowledge can be in any form and it is therefore very important to be specific in identifying the right source of knowledge within the knowledge management framework. Also, it is equally important to consider the different culture that exists in the real world.

“Knowledge – the insights, understandings, and practical know-how that we all possess – is the fundamental resource that allows us to function intelligently. Over time, considerable knowledge is also transformed to other manifestations – such as books, technology, practices, and traditions, - within organisations of all kinds and in society in general. These...
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