HNC/D Health and Social Care
COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS
The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.
Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers.
Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learners will gain an understanding of the legal frameworks surrounding the recording of information about people.
Learners will gain an understanding of the use of information and communication technology as a tool in health and social care settings.
Learners should note that any direct investigation of communication in health and social care placements or employment should be within the context of a job role. Due regard should be given to the confidentiality of information if used to support assessment evidence for this unit.
INTENDED LEARNING OUTCOMES
On successful completion of this unit a learner will:
Be able to explore how communication skills are used in health and social care
Understand how various factors influence the communication process in health and social care 3
Be able to explore the use of information and communication technology (ICT) in health and social care.
Be able to explore how communication skills are used in health and social care Relevant theories: humanistic, behaviourist, cognitive, psychoanalytical Techniques and purposes: techniques eg written, listening, verbal, non-verbal; purposes eg record keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoring Inappropriate interpersonal communication: barriers to communication eg inappropriate language, incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse; influences on individuals eg self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping, values and beliefs, stress Supporting specific communication needs: alternative language; language aids eg Braille, signing, Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional support Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities
Understand how various factors influence the communication process in health and social care Values and culture: factors eg beliefs, age, sex, sexuality, ethnicity, gender, education, social class Legislation, charters and codes of practice: national, European, United Nations (UN) as appropriate eg equality, diversity, discrimination, confidentiality and sharing information Organisational systems and policies: information, documents, systems, structures, procedures, practices Good practice: in accordance with practice and service standards, challenging discrimination, ethics, values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of information)
Be able to explore the use of information and communication technology (ICT) in health and social care Standard ICT software: word-processing, spreadsheets, database, information retrieval, internet, intranet (if available), email, image software Benefits to users: meeting individual needs, administration of treatments, efficiency of...
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