Health Care Roles in Communication
Healthcare communication can be perceived and affected in many different ways. Some of these ways include the perspectives of the caregivers, the roles of the patients and the caregivers, cultural views or beliefs, over or under supporting strategies, boundaries of job parameters, body language, time restraints, environmental factors, and levels of stress and burnout.
“How would patient care change if the entire team of providers (nurses, doctors, and therapists) did not accommodate a patient’s personal, cultural and religious preferences?” This is a question that I see as being important in the discussion of health care communications roles. Would this scenario result in patients not seeking services or getting the services they need? Would it cause a rise in health care costs due to claims against providers for services which were inappropriate for that patient? Would incorrect diagnosis be more likely? Would more patients fail to seek necessary health care? Some of these issues already exist today even with providers attempting to become more proficient in acknowledging and accommodating cultural and religious differences that relate directly to health care delivery. Today, “Health care providers take many different approaches to bridge barriers to communication and understanding that stem from racial, ethnic, cultural and linguistic differences. In recent years, the notion of "cultural competence" has come to encompass both interpersonal and organizational interventions and strategies that seek to facilitate achievement of clinical and public health goals when those differences come into play” (U.S. Department of Health and Human Services, 2007).
Race is not a valid base for determining cultural, personal or religious beliefs. People from all backgrounds differ a great deal in their moral convictions and cultural views. We all should be received with tolerance and respect regardless of our viewpoint. These... [continues]
Healthcare communication can be perceived and affected in many different ways. Some of these ways include the perspectives of the caregivers, the roles of the patients and the caregivers, cultural views or beliefs, over or under supporting strategies, boundaries of job parameters, body language, time restraints, environmental factors, and levels of stress and burnout.
“How would patient care change if the entire team of providers (nurses, doctors, and therapists) did not accommodate a patient’s personal, cultural and religious preferences?” This is a question that I see as being important in the discussion of health care communications roles. Would this scenario result in patients not seeking services or getting the services they need? Would it cause a rise in health care costs due to claims against providers for services which were inappropriate for that patient? Would incorrect diagnosis be more likely? Would more patients fail to seek necessary health care? Some of these issues already exist today even with providers attempting to become more proficient in acknowledging and accommodating cultural and religious differences that relate directly to health care delivery. Today, “Health care providers take many different approaches to bridge barriers to communication and understanding that stem from racial, ethnic, cultural and linguistic differences. In recent years, the notion of "cultural competence" has come to encompass both interpersonal and organizational interventions and strategies that seek to facilitate achievement of clinical and public health goals when those differences come into play” (U.S. Department of Health and Human Services, 2007).
Race is not a valid base for determining cultural, personal or religious beliefs. People from all backgrounds differ a great deal in their moral convictions and cultural views. We all should be received with tolerance and respect regardless of our viewpoint. These... [continues]
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