Health and Social Care Level 2 Unit 1

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Unit 1
Introduction to communication in Health and Social care

1 Understand why communication is important in the workplace

1. Identify different reasons why people communicate.

Communication can be formal and informal. Formal communication could be in a meeting at work, where as informal could be chatting with a group of friends. People communicate to get views and information across. People use different ways of communication to express needs and/or feelings, to ask questions for information and to reassure. People also communicate to let others know if they are in pain, this can lead to a better quality of life. Sometimes communication can be life saving. Sometimes an individual can communicate with always having to use words e.g. smiling.

1.2Explain how effective communication affects all aspects of own work.

Communication is a major part of my work. I communicate differently depending on who I am talking to and depending on the situation. Communication affects my work as patients need to feel like they can trust me and that I am there to help them. . I have to communicate all the time with my colleagues for the best possible care of our patients. Communication also helps stop any misunderstandings and will help develop my knowledge. Effective communication can help create a positive atmosphere and help reduce stress. When a team communicates effectively everyone can share their doubts and be praised when needs be.

2. Why is it important to observe individuals reactions when communicating with them?

Communication has an effect on all individuals, its called interaction. It is important to observe an individual’s reaction as it will let me know if they understand the questions I’m asking or the information I’m giving them. You can pick up on an individual’s mood by listening to the tone and pitch of their voice. If you are observing an individuals reaction then you can learn when to adjust your method of...