Health and social care guide to communication

Health and social care guide to communication

Communication is an interactive two way process of giving and receiving a message, such as exchanging ideas or information it can be a mixture of verbal and non-verbal and formal and informal methods. Communication is important to master to become an effective health and social care professional because you need to be able to listen to people to understand their needs because if you don’t listen to them properly wrong information can be taken also interrupting peoples communication could make people very anxious or angry as their not being listen to. It is also important to know how to put things across e.g. deliver messages in the correct manner for example if you had someone with a learning difficulty you would need to simplify it but not to the degree of being patronising. So you can understand what different types of body language and to be able to understand people’s personal preferences e.g. physical contact, proximity or tone of voice. The purpose of effective communication is so that service users get all they need out of the communication taking place, it is needed to find out what the individual needs. (3)

These tables are here to display the different types of verbal and non verbal communication you can have and also types of informal and formal types of communication.

Verbal
Non- Verbal
Formal
Informal Speech
Sign language interview Talking with friends at school/college
Jargon
Eye contact
Meeting with boss
Instant messaging
Slang
Body language

Email

Text message

Verbal communication
This is the use of words to present an idea, thoughts or feelings. A good verbal communication is having the ability to present and explain your idea clearly and confidently

Slang

This is a type of verbal and informal communication that is normally used when talking to friends and family. Using slang can be effective when talking to the younger generation this