HEALTH AND SOCIAL CARE COMMUNICATION
LO 3 Communication modules
When supporting service users, support workers interact differently with different people. For example, colleagues, management and the individuals themselves and their families and other communication with the different individuals may not always be smooth as expected. A lot of challenges occur when some people communicate inappropriately with others in ways that provoke or ehancating others. Thereby breaking the code of practice with denounces prejudice and discrimination. This needs to be challenged to create a safe working environment for individuals. Bernard Moss Page 68 points out that if prejudice and discrimination practices are not challenged it is one further tiny victory for intolerance and bigotry.”
Challenging inappropriate interpersonal communication is central creating a safe environment for carers and individuals. Examples of inappropriate interpersonal communication issues are using offensive language when communicating. Failure to value other people’s dignity, failure to respect other peoples lives and sexual orientation, failure to respect their class and charminating people with disciplines. People in view differences in cultures differently, some embrace them as encirching to the society while others reach to them with fear, hostility and suspicion. Moss 2008 Page 69
In view of the above, various styles are employed in challenging inappropriate interpersonal communication different.
Where inappropriate language is used, one could challenge this on a one on one basis lay requesting the individual to use appropriate language and rephrase their statements. This needs to be done in a firm but calm way ,which will not be provocative to the individual concerned. This however may not always be successfully done if the individual would have done so under the influence or either alcohol or drugs.
In view of the above, it is important to challenge one’s use of bad language when they are not under the influence of anything.
Challenging may also be done through use of body language, without even communicating verbally. This could be successfully be done between individuals who are used to each other an know that when the other reacts to situations in a given way, that way mean that they would have done would be inappropriate. This could either be gestures or other movements for example frowning moving positions standing or sitting down to remove oneself from the prosant environment or even booking away from the situation. This is supported by Argyle (1978) as cited in Tilmouth, Davis and Williams, who argue that “non-verbal communication can have as much as five times the impact of words spoken on a person’s words of understanding.”
When dealing with very difficult individuals, it is important to use stronger power of them to challenge the inappropriate interpersonal communication. This could be done through reference to the organization’s policies about the matter in questions with strong emphasis on its observation while in the premises (Bernard Moss 2000).
Issues that involve gross misconduct will usually require the manager to disciplinary action by calling a disciplinary meeting with the individual to challenge inappropriate interpersonal communication. This may involve another person who may be there to witness and cord the outcome. In the meeting, rules need to be outlined and observed and when necessary a follow up letter could be sent to the individual to reinforce the issues discussed. The manager needs to use appropriate and professional language to do so outlining the organizational policy with regards to the matter.
Finally, as outlined above the reviewed methods of dealing with inappropriate interpersonal communication could either be successfully done when the right styles of challenging them are employed or they could exhibit detrimental effects in both the organization and the individuals at most when...
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