Communication Style Case Study
Case Study 1
“Rashad attended the team meeting with all the rest. When the topic of role clarification for assistive personnel came up, he stated that he thought part of his role was to anticipate the needs of the patients for toileting and personal hygienic care. Robin, one of the staff RNs in their psychiatric care group home, raised her voice as she firmly stated, “You are only an aide. That is in the RN role. We don’t expect you to think, just to do what we tell you to when we tell you.” Rashad sat quietly without responding because he needed to keep his job but began his plan on how he’d make Robin pay for her statement. Maybe he wouldn’t do anything without being told.” (Hansten & Jackeson, 2009). Answer
In question number one the two types of communication used, were aggressive and passive. Aggressive was used when the Registered Nurse (RN) undermined the aide by belittling him with a raised tone, and comments such as,” you are only the aide”, “ we don’t expect you to think, just to do what we tell you to do.” (Hansten & Jackeson, 2009). This type of communication often carries a tone of superiority, messages of blame, and labeling often times causing the other person to feel humiliated and hurt. Rashad may perhaps have feelings of anger and revenge. Rashad may perhaps try to think up ways to get back at the nurse instead of help her or him complete her or his tasks. This type of communication suppresses the ideas and feedback from others. It evokes passive aggressive relationships which is the situation in question number one (Hansten & Jackeson, 2009). Rashad demonstrates passive communication by sitting quietly and not responding to the nurse. Passive behavior is often not ideal because it is an act of avoidance to the situation at hand. People who exhibit passive behavior often have feelings of inhibition, hurt, fear, timidity, anxiety. If the person exhibiting this behavior speaks up...
Please join StudyMode to read the full document